Posted March 24, 2023Marriott Syracuse Downtown
Responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers.
Education and Experience
years experience in the guest services, front desk, housekeeping, or related professional area.
CORE WORK ACTIVITIES
Assisting the Operational and Financial Management of the Property
ordering procedures, end of period, banking procedures
determine areas needing cost reduction and program improvement.
Supporting the Management and Development of Departmental Teams
levels are appropriate to exceed guest expectations.
Managing the Guest Experience
manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from
others when making key decisions.
consistent with the company’s service standards.
General Hotel Operations - Required
Knowledge of the operating principles and practices of all brand/hotel-specific functions to
support successful operations of the overall property (e.g., Engineering/Maintenance, Event Management, Finance and
Accounting, Human Resources, Legal/Contracting, Food and Beverage, Guest Services/Front Desk, Sales & Marketing,
We are an equal opportunity employer.
Experience working in a Supervisory/Director position in a hotel setting
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
100 East Onondaga Street
Syracuse, NY 13202
261 Room Hotel
Recently awarded the AAA Four Diamond Award, the Marriott Syracuse Downtown was restored to its original 1924 glory in 2016. We invite you to enjoy stunning surroundings both inside and out. Visit a variety of nearby attractions including Armory Square, Syracuse University and The Oncenter. When it's time to dine, enjoy savory breakfast, lunch and dinner at our three on-site restaurants. Those in need of a night in can order room service from our Fresh Bites Menu, available 24 hours. Renovated hotel rooms and suites feature a sleek design with the finest quality Stickley furniture, pillow top mattresses and flat-panel TVs. Marble bathrooms complement our modern, pet-friendly accommodations with double vanities and complimentary bath products. With 41,000 square feet of brilliant meeting space including a Conference Center, we can host memorable corporate and social events, complete with professional planning and catering services. Let us exceed your travel expectations.