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Spa Director

Employee Discounts at local restaurants, Cascade Spa, EKAL, and other TPG managed hotels

Posted March 24, 2023

Mill Falls at the Lake
Meredith, NH
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Spa Director Opening!

About This Job


Spa Operations/Inventory Management

Overall responsibility for driving revenues and managing the bottom line.

Establish Spa staffing levels.

Supports all interviewing and hiring efforts for all spa personnel.

Provides daily over-site of all spa staff and leadership personnel to work with Hotel/Resort.\

Attend all required Resort Management meetings.

Collaborate with TPG Corporate Marketing team to develop and implement spa-related marketing strategies, collateral, and promotional activities in conjunction with the Hotel

marketing team.

Maintain proper inventory levels on all spa professional and retail products through effective and timely product inventory counts. Conduct “spot check” inventory counts on a

timely basis within the month.

Ensure accountable department managers properly maintain daily treatment room checklists. 

Ensure cleanliness and maintenance standards for all facets of the operation are properly held to the highest standards.

Ensures all safety, PPE and sanitation/disinfection standards are properly implemented by all staff daily. 

Ensures compliance is maintained as outlined by state governing body and/or TPG Corporate Sanitation/Disinfection policy standards.


Assist in creating treatment protocols, training manuals, and training schedules. 

Oversee proper/effective hiring and training of all new spa staff positions.

Ensures proper biweekly payroll is accurate and transmitted on time to HR.

Completes all management and Service Provider performance evaluations on time.

Ensures all Spa Department Leads are effectively trained and provide appropriate support.

Provides regular/timely communication of company information, functions, benefits, events, etc., with all spa staff.


Directly responsible for Spa P&L, budgeting, and forecasting reporting.

Ensuring payroll percentages remain within required levels.

Ensure that all daily/nightly reporting functions are completed and properly maintained.

Customer Resolution

Ensure that established service levels are consistently achieved.

Ensures proper tracking and resolution of all customer complaints/issues/concerns.

Ensures timely response and resolution to all customer complaints and/or related facility incidents.

Requirements & Qualifications

A BS degree is preferred favorably in a relevant field (Hospitality, Business Management, Operations). A minimum of 5 years of experience in a Spa Management role is


Able to exhibit prior experience and proficiency in daily accounting, monthly profit/loss statements, forecasting, and budget functions. 

Must be a quick learner, highly organized, with strong attention to detail and accuracy in all written and verbal communications.

Must be able to work in a fast-paced environment, handle pressure well, be self-motivated, and be detail-oriented.

A flexible schedule, including days, nights, weekends, and holidays.

Able to exhibit high proficiency working with Microsoft Office suite (specifically Outlook, Word, Excel and Power Point).

Prior experience with SpaSoft spa software is preferred.

Must be reliable and exhibit outstanding customer service skills while also instilling strong performance of said skills within the spa team.

Must possess strong leadership skills and a proven track record of strong supervisory team performance.

Must be able to meet deadlines and effectively prioritize tasks.

CPR and First Aid certified desirable.

Candidate must be authorized to work in the US.


Medical, Dental, and Supplemental Insurance

401K -company percentage match

Vacation& Sick PTO

Dining Discounts at all our Inns and Marketplace

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About this Employer

Mill Falls at the Lake

312 Daniel Webster Highway
Meredith, NH 03253

(844) 745-2931

171 Room Resort

About Us

In the early 1980’s, Meredith was at a crucial point in its history, struggling with how to responsibly develop and revitalize its downtown area without jeopardizing its small town character and charm, historic resources, and environmental assets. 

In 1983, three investors bought the mill property that dated back to the beginning of our country’s Industrial Revolution, which had deteriorated into an unsightly sprawl. Many of the non-historic structures in the complex were razed, but the historic old linen Mill was preserved and reconstructed into a four-floor marketplace. A half-ton copper cupola from atop the tower of a North Woodstock Church was acquired and hoisted to a new perch on the mill roof. The Marketplace, along with three new retail buildings, was created and opened its doors for business in 1984. 

The following year, the magnificent 54-room Inn at Mill Falls was added to the complex. 

The area was beautifully landscaped, and the waterfall that powered the old mill was exposed. Instead of walking around the mill property to get to the waterfront, people could now stroll along red brick paths and enjoy the shops and scenery. 

From a dilapidated mill town to a world-class village resort, Meredith has undergone a remarkable transformation over the last 25 years, and Mill Falls at the Lake has played a major role in that transformation.