Posted March 2, 2023Fairfield Inn & Suites by Marriott Dallas Plano/The Colony
Be the LEADER that you always wanted to be!
$40,000 per year
2 years experience as a hotel Front Desk Supervisor or 1 year experience as a hotel Front Desk or Front Office Manager
Fosse experience preferred
JOB OVERVIEW: Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.
ESSENTIAL JOB FUNCTIONS:
1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
2.Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
3. Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
4. Supervise the Guest Service Agents.
5. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
6. Comply with attendance rules and be available to work on a regular basis.
7. Perform any other job related duties as assigned.
REQUIRED SKILLS AND ABILITIES:
Must be available to work a flexible schedule to include nights, holidays and weekends. 1-2 years previous hotel front desk supervisor/manager experience strongly preferred. Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to access and accurately input information using a moderately complex computer system. Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Ability to establish and maintain effective working relationships with associates, customers and patrons.
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
5909 Stone Creek Drive
The Colony, TX 75056
104 Room Hotel
Experience the Fairfield Inn & Suites Dallas/Plano/The Colony! Our hotel is located in The Colony and convenient to Plano, Frisco, Lewisville and Carrollton, TX. Less than 1 mile away, North Texas's newest entertainment destination, Grandscape, is now open! Grandscape features outdoor entertainment, dining and shopping destination, home to NFM (Nebraska Furniture Mart), world class restaurants, lush landscaping, family-friendly experiences and unique shopping. Scheels, the world’s largest sporting goods store, and Andretti Indoor Karting are both at Grandscape. Legacy West, which is home to Toyota HQ and Liberty Mutual, numerous restaurants and shops, is 1.5 miles from our hotel and 2 miles to Legacy Park - home to Ericsson and Frito-Lay. The Hotel is within 10 minutes of Toyota Stadium, Dr Pepper Stars Center, Five Star Complex, The Tribute Golf Club and Old American Golf Club. Book your corporate meeting or social event at our Cascades Conference Center with over 6,000 sq ft of banquet space!