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Area Conference Services Manager


Holiday Inn Washington Dulles Airport
Dulles, VA
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About This Job

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals! 
Are you looking for a great place to work?  As our Area Conference Services Manager, you will be honored to own our guests experience once they have signed their contract.  If you believe you have what it takes to create a rewarding experience for our guests, we would love to speak with you!   This position is responsible for ensuring overall effective operations of all meetings, including adherence to all health regulations and liquor laws.  Uses leadership skills to drive revenue, maximize profit, and ensure quality. 
B. F. Saul Company Hospitality Group invites you to take your career to the next level! As a leading Owner and Management Company in the Hospitality Industry, our commitment to our team is in our “One Team!” values. Our integrated approach in obtaining top talent ensures key players who are committed to their professional and personal development represent our hotels, have a sound understanding of the industry, and possess significant attributes to enhance our culture. Joining our team says you are committed to guest satisfaction and promise to uphold the highest level of integrity.
    • Turnover: Upon turnover, send email to client with introduction and booking link if applicable as well as date you will be contacting them to start detailing.
    • Review File to understand cut off dates, and details of program, if any questions reach out to the Sales/Catering Manager to address.   BEO’S/Catering:
    • Detail BEO’s for all upcoming meetings / events (except single time social) as needed
    • Attain Guarantees and final payment as needed
    • Complete all diagrams as needed   Rooms/ GROUP RESUME:
    • Monitor cutoff dates  
    • Enter rooming lists once received (designated hotels)
    • Send updated confirmation numbers to the client once received (designated hotels)
    • Group Resume
    • Full Service & Select Service
    • Complete Group Resume with all details pertinent to the incoming group, reviewed by the DOS then distributed to operations team
    • Enter Group/Wholesalers/3rd party/LNR/Comp reservations as needed (designated hotels)  Billing
    • Tour and Travel Groups
    • Sent charges based on rooming lists and catering to accounting prior to arrival for advance billing   Admin
    • Phone Coverage
    • Distribute phone leads to appropriate manager
    • Banquet Check Distribution (for the time being while F&B remains without Delphi access)
    • IHG/Hilton/Marriott Rewards for groups
    • Commission/Rebates
    • Entering Group Pick up
Required Skills and Experience:
    • High school diploma or GED required.
    • College degree or equivalent experience required. Serve Safe, TIPS or CARE beverage service certification or the ability to obtain certification is required.
    • Delphi experience preferred.
    • 2+ years of progressive conference center experience required
    • Must have the ability to communicate well with all levels within and outside the organization, and be able to problem-solve with team members and guests.
    • Must be able to manage multiple priorities in a fast-paced environment.
    • Ability to lift, push and pull up to 50 pounds on a regular basis throughout shift.
    • Ability to lift, transport, and connect a keg weighing up to 150 pounds an occasional basis with assistance.
    • Requires ability to work extended hours based on business needs, with physically demanding responsibilities such as walking, standing, carrying, and lifting throughout the extended shift.
    • Prefer 2+ years of supervisory/management experience in a hotel setting of similar brand or distinction.
    • Prefer experience with venue of similar size, volume, and reputation for focus on guest satisfaction. Basic knowledge of culinary operation, restaurant, conference center and beverage service. EEO AA M/F/Vet/Disabled
    • Well-Being Benefits:
    • Health Insurance
    • Dental & Vision Insurance
    • Short & Long Term Disability
    • Vacation Policy
    • Long Term Planning:
    • 401(k) Retirement Program
    • Paid Life Insurance
    • Tuition Reimbursement
    • Team Member Programs:
    • Our Big 3 Mission Statement Leaders of the Month/Year
    • Annual Performance Appraisals and Wage Increase Opportunities
    • Annual Team Member Banquets
    • Annual Team Member Engagement Survey
    • Discounted Room Rates for Team Members, Family and Friends
    • Complimentary Room Stays
    • Weekly Payroll
B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.
Equal Opportunity Employer/Veterans/Disabled
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About this Employer

Holiday Inn Washington Dulles Airport

45425 Holiday Drive
Dulles, VA 20166

(703) 471-7411

243 Room Hotel

Stay with us to experience well-appointed guestrooms, accommodating service and easy access to the Washington, DC area. We offer valuable amenities like free wireless Internet, delicious dining and pet-friendly rooms. Plan a special occasion or corporate meeting in our fully equipped event space. With a convenient location and free Dulles Airport shuttle service, we are an excellent choice for business and leisure travelers.