Description

We are currently looking for an experienced Guest Room Attendant for The Marker Hotel in San Francisco. We believe our guests shouldn’t be the only ones wanting to keep on coming back – our team members should also! Everyone should leave work feeling great about their day, that’s why we hire exceptional individuals who not only provide extraordinary experiences for our guests but also curate a fun work environment. We support the idea of being an inclusive team, this means every unique team member is an essential part of the hotel’s success— we’re in this together. For some, traveling and being away is fun; however, many travelers miss being home. Out Housekeeping team makes our hotels feel like home. As a Room Attendant, your contribution helps ensure guests have an enjoyable and comfortable stay. What will I be doing? As a Room Attendant, you would be responsible for cleaning guest rooms and responding to guest requests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

• Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting, and vacuuming.
• Change and replenish bed linens, towels, and guest amenities, as needed.
• Perform deep cleaning tasks, as needed.
• Stock, maintain, and transport housekeeping supply carts on a daily basis.
• Dispose of trash and recyclables.
• Respond to special guest requests in a timely, friendly, and efficient manner.
• Perform guest turn-down service, as needed.

  JOB OVERVIEW: To clean and stock guest rooms to ensure Crescent’s high standards of cleanliness at The Marker Hotel.

  REPORTS TO: Executive Housekeeper

  REQUIRED SKILLS AND ABILITIES:

  Must have the ability to communicate in English, fluency in both Spanish and Chinese is a bonus! Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch in” and help co-workers with their job duties and be a team player. Knowledge of chemical cleaning agents and operation of various cleaning equipment. Ability to push and/or pull equipment weighing up to 100 lbs. Ability to scrub and scour surfaces, extend arms over head to perform cleaning tasks, and work in confined spaces.

  PERFORMANCE STANDARDS

  Customer Satisfaction:

  Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

  Work Habits:

  In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.

  Safety & Security:

  The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

  NOTE:

  This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

  Furthermore, this description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

  Qualifications

  Inventory

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

  The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)