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Director of Housekeeping

Posted May 24, 2023

Parrot Key Hotel & Villas
Key West, FL
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About This Job


Opportunity:  Director of Housekeeping

Effectively lead and control housekeeping operations and staff, ensuring hotel rooms and public spaces are clean and well maintained in accordance with brand and/or HHM operations and financial standards.  Create a work environment whereby housekeeping staff feels genuinely valued and appreciated for their efforts that are critical to creating an overall positive experience for the guests.

Potential Career Path

Area Director of Housekeeping – Assistant General Manager – General Manager

Essential Job Functions

  • Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  
  • Maintain an effective inspection program for hotel rooms, public and other assigned areas.
  • Oversee or prepare schedules consistent with hotel occupancy and updated forecasts and/or notify third party vendor of weekly staffing needs.
  • Observe and monitor staff performance to meet established productivity and cleanliness standards.
  • Monitor inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner. 
  • Monitor and creatively communicate guest service scores to drive improvement and higher guest satisfaction.
  • Conduct daily pre-shift meetings to effectively communicate to and celebrate with the housekeeping staff.
  • Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, and guest room safety).
  • Maintain positive working relationships with vendors and third-party contract labor.
  • Maintain departmental expenses in line with budget and forecasts.
  • Ensure compliance with brand standards, if applicable.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
  • Perform other duties as requested by management.

Position Requirements

  •  High School diploma or equivalent preferred.
  • Two years previous housekeeping supervisor experience required.

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends or occasional alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching. 

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

PARROT KEY HOTEL & VILLAS IS AN IDYLLIC KEY WEST HIDEAWAY OFFERING SIMPLE LUXURY, COMFORT AND STYLE IN A SERENE WATERFRONT OASIS. Five acres of award-winning tropical gardens surround Parrot Key, with pretty paths meandering through colorful foliage and beautiful landscaping. Four sparkling pools are nestled among their own private sculpture garden with The Grove Kitchen & Bar offering a range of refreshing drinks and delicious food. Each guestroom, suite and villa boasts spectacular views of either the calm ocean or the lush gardens. From your peaceful haven, it’s hard to believe that the energetic and eclectic vibe of Old Town Key West, is just a 3 miles away.

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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About this Employer

Parrot Key Hotel & Villas

2801 N. Roosevelt Boulevard
Key West, FL 33040

(305) 809-2200

148 Room Hotel

Managed By

Our Luxury Waterfront Hotel

Parrot Key Hotel & Villas is back and better than ever. With glimmering pools, hammocks and cocktails — the island life awaits…

We have a brand new, refined, and completely refreshed look while still staying true to our original Key West spirit. While the full experience won’t be complete until the New Year (guests are going to love The Grove Kitchen & Bar, we promise it’ll be worth the wait), we’re excited to welcome travelers to stay with us and preview Key West’s newest island getaway. 

We invite visitors to come see us and enjoy little preview of what’s to come at a special preview rate. Our guest rooms are complete and awaiting your arrival. Our poolside Tortuga Bar, open for our preview period, is also open and ready to pour favorite island cocktails.