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IT Support Specialist

Posted March 8, 2023

Koury Corporation
Greensboro, NC
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About This Job

Job Overview

The IT Support Specialist is responsible for the installation, maintenance, and troubleshooting of computer hardware, systems, and software for a company of 1000 employees. They will be an integral part of the Information Technology team, supporting three hotels and a corporate office within Greensboro, NC. Currently, this is an on-premises position with the required ability to travel between each location depending on need.


Receive, install, and configure new computers and peripherals as required

Work with vendors to troubleshoot any point of sale or property management system issues

Respond to service requests from the help desk system, email, and phone calls

Ensure requests are completed in a timely manner and that supervisor is updated regularly of any unresolved issues or potential high-risk IT situations

Resolve technical issues related to network or service interruptions

Attend in-person meetings with end users to analyze, troubleshoot, and diagnose hardware and system problems

Create training materials pertaining to computer troubleshooting and usage


An associate degree or higher in information technology or a related technology field is preferred

Industry-specific certifications in relevant technologies or software in lieu of degree may be considered

2-3 years of relevant experience in a customer focused position involving technical knowledge of a companies' products and services

Time-management skills and the ability to establish reasonable and attainable deadlines for resolution

Comfortable assisting others in person, and working through company help desk software, in addition to other remote access programs

Professional written and interpersonal skills are essential when communicating with customers and clients

Skills required.

Intermediate knowledge of Windows Operating Systems

Working knowledge and troubleshooting ability for all Microsoft Office products including Outlook, Word, Excel, SharePoint, OneDrive, and Teams

Working knowledge of Active Directory, Azure AD, and Microsoft 365 administration is preferred

Hospitality systems and POS experience is highly valued

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About this Employer

Koury Corporation

2275 Vanstory Street, Suite 200
Greensboro, NC 27403

(336) 299-9200

Management Company

The Koury Difference

Pioneering Vision. Storied Results

Over six decades of experience developing hospitality, retail, office & industrial and residential properties throughout Greensboro, North Carolina distinguishes Koury Corporation as both an early pioneer and modern day innovator.  Focusing on customer service, we’ve chosen to develop, lease and manage only our own properties, doing so with the highest level of integrity and a long-term view.  Our fully integrated business platform sets us apart and benefits our customers with the constant support of a dedicated and experienced team of architectural, construction, facilities, property management and leasing professionals.  These are the ideals established by our founder, Joseph S. Koury, and those which guide us today.