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Security Dispatcher

Posted March 9, 2023

Caribe Hilton
San Juan, PR
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About This Job


A Security Dispatcher is responsible for monitoring life safety systems and dispatching security requests to ensure the safety of guests and team members and the security of the hotel and property in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Security Dispatcher, you would be responsible for monitoring life safety systems and dispatching security requests to ensure the safety of guests and team members and the security of the hotel and property in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Screen people entering the dock area for their purpose and authorization.
  • Receive, record,   lost and found  . Research and respond to inquiries from guests concerning status of items.

  • Provide accurate information to people inquiring about directions, hours of hotel operation, etc..

  • Maintain an open line of communication between guests, management, and service staff.

  • Perform general cleaning tasks to adhere to health and safety standards.

  • Keep work area clean and organized.

  • Answer security telephones and safety hotline calls and respond in a timely manner based on priority.

  • Listen and provide accurate information to guests and employees. Document legibly all appropriate incident information.

  • Maintain order in the hotel, dealing with the welfare of guests, assisting with door lock problems, coordinate expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner.

  • Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons and property.

  • Dispatch security to all requests for assistance by guests and employees.

  • Memorize and monitor life safety system including accurate layout of entire building, locations of stand pipes, fire extinguishers, complete alarm reports and checks and report any pertinent information from each shift.

  • Observe monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly.

  • Administer CPR and First Aid.

  • Provide accurate information to   inquirers for directions and hours of operations.

  • Assist guests with door lock and in room safe opportunities.

  • Able to work rotating shifts, weekends and holidays. 

  • Follow company standards by making eye contact with every guest, smiling and offering a warm and friendly greeting.

  • Perform other duties and handle projects as assigned by Manager.

  • Attends departmental communication meetings, operational area and/or Hotel.

  • Attends assigned trainings.

  • Comply with Hilton Rules, Policies and Regulations for the safe and efficient operation of hotel.

  • Assist office in any other administrative duties as needed.

  • Complete other duties as assigned by supervisor.

  • All communication related to the contracted security company will be done utilizing the Security Supervisor  of the contracted company who are responsible of giving directions to the contracted security agents.

  •  Other duties as assigned by management.


What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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About this Employer

Caribe Hilton

1 San Geronimo Street
San Juan, PR 00901

(787) 721-0303

651 Room Hotel

Managed By

At A Glance

Admire ocean and tropical garden views from Caribe Hilton, one of the most famous hotels in Puerto Rico. Set on a secluded peninsula with 17 acres of lush foliage, this San Juan resort is situated between historic Old San Juan and the culturally rich Condado area of San Juan. With no passport required for US citizens, Caribe Hilton is an easy Caribbean getaway.

  • Undergoing a $100 million rejuvenation and accepting reservations for Spring 2019
  • Ideally set between historic Old San Juan and vibrant Condado
  • Secluded beach, pools, tennis courts, spa & hammock garden
  • Nine restaurants and bards; including Caribar an Morton's The Steakhouse
  • Conference Center with 24 meeting rooms for up to 3,000 guests
  • Located adjacent to Paseo Caribe with dining, shopping and entertainment