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Sales Manager

Posted March 10, 2023

SpringHill Suites by Marriott Las Vegas Convention Center
Las Vegas, NV
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About This Job


The Sales Manager is responsible for responding to client requests for group bookings with 10-99 room nights and also Catering events within predefined market parameters. (i.e., SMERF, Corporate, Association and Government). This role is responsible for soliciting new opportunities, maintaining relationships with existing accounts to meet and/or exceed revenue goals in a timely manner and has a general understanding of property operations and the opportunity to increase revenue through additional outlets.


Managing Sales Activities

  • Handles customer inquiries and leads requests for groups (e.g., Full Service and MSB, 10-99 peak room nights)
  • Responds in a timely manner to incoming group/catering opportunities that are within predefined Group Sales parameters.
  • Refers opportunities to appropriate sales associate if business is outside these parameters.
  • Works with customers to align customer preferences with brand needs and actively up-sells each business opportunity to maximize revenues and drive customer loyalty.
  • Verifies that business is turned over properly and in a timely fashion for quality service delivery.
  • Responsible for all internal communications related to their groups including resumes, event orders and rooming list.
  • Maintains customer loyalty by delivering service excellence throughout each customer experience.
  • Demonstrates excellent selling skills, strong communication skills, and a detailed understanding of property operations, food and beverage, and planning.
  • Works collaboratively with other sales channels (e.g., Area Sales, on-property resources) to verify sales efforts are coordinated, complementary, and not duplicative.
  • Understands the overall market (e.g., competitors’ strengths and weaknesses, economic trends, supply and demand) and how to sell against them.
  • Verifies that business booked is within hotel parameters.
  • Closes the best opportunities for each property based on market conditions and individual property needs.
  • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
  • Transfers accurate, complete, and timely information to property in accordance with brand standards.
  • Understands and actively utilizes company marketing initiative/incentives to close on business.
  • Implements process improvements and best practices.
  • Effectively leverages other Group Sales resources and administrative/support staff to achieve personal and team related revenue goals.
  • Processes business correspondence and creates contracts and other related booking documentation as required.
  • Performs other duties, as assigned, to meet business needs.

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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    About this Employer

    SpringHill Suites by Marriott Las Vegas Convention Center

    2989 Paradise Road
    Las Vegas, NV 89109

    (702) 433-5880

    299 Room All Suite

    Las Vegas always shines brightly and so does SpringHill Suites Las Vegas Convention Center. Expect the unexpected when you visit our all-suite hotel in Las Vegas, perfect for extended stays. We’re steps from the Las Vegas Convention Center and minutes from the airport. Hop on the Monorail or explore all the Strip has to offer, just two blocks away. We offer unrivaled value in Las Vegas, NV, with complimentary breakfast and Wi-Fi, plus a 24-hour fitness center and free local calls, all with no resort fees. Our hotel features plenty of additional amenities, such as meeting and event spaces, on-site catering, a business center, parking, laundry facilities and a rooftop pool with stunning views of the Strip. Stop by our full-service restaurant and bar for special promotions and a daily happy hour. Comfort is king at our hotel where every suite offers a king bed or two queen beds, along with a refrigerator, microwave and coffee maker. When business or pleasure brings you to Las Vegas, stay with us