Description

Job Purpose

The primary purpose of the Casino Credit Representative is to assist the guests and support the process of completing credit applications for guests.

Qualifications

Ability to work in a fast paced, busy, and somewhat stressful environment. Maintain physical stamina and proper mental attitude while dealing effectively with guest, management, team members and outside contacts while working under pressure and meeting deadlines. Knowledge of Casino Credit issuance and Collections. Ability to operate department specific software programs, prepares reports, write, read and comprehend complex memos and reports. Outstanding Guest Service Skills in person and over the phone.

License Requirements

Any and All Applicable Licensing Requirements

Essential Job Functions

• Assists the guest, either in person, over the phone or through the Twin River Website in completing a Credit Application.
• Obtains credit reports and attaches to the Credit Application.
• Verifies bank account information for the guest and attaches the report to the Credit Application.
• Establishes guest in the Central Credit Software System and obtains reports on any existing lines of credit for the guest.
• Upon approval, enters the information for the Credit Account into the casino management system.
• Posts returned checks and paid accounts in the Central Credit Software system.
• Files all Credit Applications in the departments Credit Files.
• Ensures guest signature and valid identification are scanned into the Casino Management System.
• Conducts Credit research as required by the Casino Credit Manager.
• Logs and files all returned checks and completes reports for the Casino Credit Manager.

• Completes SARC’s when necessary within the guidelines of the Title 31 Reporting Requirement and takes and passes annual Title 31 training.
• Prepares Collection Files for returned items and prepares necessary paperwork for the Casino Credit Manager.
• Compiles daily and monthly reports of credit issued, returned items, collections on returns, write-offs as well as new accounts along with any other reports requested by the Casino Credit Manager.
• Communicates and assists Main Bankers with early clears, guest returns, payments by mail and Safekeeping funds.
• Maintains and assists in updating Policies and Procedures.
• Completes all training and attends all meetings as required and completes all other duties as assigned.

Physical/Mental Requirements

• Must be able to frequently move freely about the office, maintain manual dexterity to access computer via computer keyboard and operate office equipment, such as telephones, copiers, fax machine, etc.,
• Withstand various activities such as frequent walking, sitting for long periods and must be able to withstand prolonged standing. Be able to work indoors and be exposed to various environmental factors such as, but not limited to fatigue, noise, dust, cigarette smoke, and be able to access all areas of the property. Ability to lift a minimum of 20 pounds, unassisted, in the performance of specific tasks assigned.

Working Conditions

• Exposed to smoke, noise and bright lights.