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Mgr-Labor Management (NE)

Posted March 12, 2023

The Ritz-Carlton, St. Thomas
Cruz Bay, VI
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About This Job

Job Number


Job Category

Finance & Accounting


The Ritz-Carlton St. Thomas, 6900 Great Bay, Saint Thomas, Virgin Islands, United States VIEW ON MAP



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Position Type



Responsible for monitoring the Labor Management System and for entering payroll data into the payroll system. Enters new employee records in payroll system from information received from Human Resources.Audits payroll data and maintains files and records to produce accurate payroll period reports in accordance with hotel Labor Management System standards. Maintains knowledge of all hotel services/facilities to respond to guest inquiries accurately. Promote positive guest relations.


Education and Experience

  • 2-year degree from an accredited university in Accounting, Business Administration, or related major; 2 years’ experience in finance, accounting, payroll or related professional area.


    Maintaining Payroll Tasks and Policies

  • Maintains complete knowledge of and complies with all hotel/departmental policies and S.O.P’s.
  • Maintains complete knowledge of payroll management system and manual procedures.
  • Prepares reports as directed and distributes to Human Resources, and Finance. Prepares weekly payroll variance report and overtime report.
  • Prepares daily statistics and hours reports.
  • Maintains confidentiality of all information regarding payroll records.
  • Inputs actual payroll hours into payroll system and prints the labor analysis report each week.
  • Completes verification of employment forms according to specifications.
  • Prepares journal entry and posts bi-weekly payroll expense to General Ledger.

    Maintaining Labor Management System

  • Monitors and trains the department leaders to meet LMS standards.
  • Attends the regular LMS meetings.
  • Conducts periodic LMS assessments.
  • Maintains LMS KPI scorecard in green zone.

    Providing Exceptional Customer Service

  • Maintains knowledge of all hotel services/facilities to respond to guest inquiries accurately. Promote positive guest relations.
  • Handles disputed charges by guests courteously following department procedures.
  • Handles guest and employee complaints following established resolution methods.
  • Identifies and works to eliminate problems or conditions that cause internal and external customers satisfaction to suffer or result in operational inefficiency in terms of decreased productivity, rework or waste.
  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

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    About this Employer

    The Ritz-Carlton, St. Thomas

    Great Landing Road
    Cruz Bay, VI 00830

    +1 (340) 775-3333

    Escape to The Ritz-Carlton, St. Thomas luxury hotel and leave the world behind with an island retreat immersed in the warmth and incomparable charm of the Caribbean. Nestled within a 30-acre waterfront estate, our pristine resort beckons with dazzling white-sand beaches, perfumed tropical gardens and endless pursuits of happiness as each day goes by. Treat yourself to an unforgettable getaway and step into a world of comfort and blissful solitude where time moves slowly and life is as easy and care free as a day spent on the beach. Find peace and tranquility with an unforgettable spa experience or simply kick back and relax in the cool Caribbean breeze with a signature rum punch in hand and let us do the rest. To see this luxury hotel’s accommodations and amenities in St. Thomas, please view the Photo Gallery. The Ritz-Carlton, St. Thomas is a Tier 4 property in The Ritz-Carlton Rewards.