Job Description

Graduate Hotels® is seeking a Sales Coordinator to join Graduate Eugene and its brilliant team of hospitality enthusiasts.

Graduate Hotels creates authentic, spirited spaces that connect travelers, students and locals alike. Through thoughtfully curated design, creative F&B and community-focused events, we create hotels worthy of their communities.   

We are a diverse team of experience makers and storytellers. As a Graduate Hotels team member, you are the local insider shaping guest experiences. Our goal is to make every guest feel like a local even if it's their first time in town. In order to help you deliver on that goal, we encourage our team members to embody the same mindset as our guests through Graduate experiences and encouraged community exploration. 

Graduate Hotels is proud to be Great Place to Work-Certified™, proving that our associates feel our commitment to cultivate a culture of inspirational and supportive leadership. 

Job Duties And Responsibilities 

• Assists with identifying and soliciting new accounts  
• Assists with maintaining existing accounts  
• Assists with achieving monthly revenue booking goals  
• Assists with completing daily/weekly/monthly reports  
• Receives and responds to requests for information and inquiries by responding directly to the customer or routing calls to the appropriate team member  

• Composes and distributes routing correspondence, reports or contracts (to include BEOs, Sales Contracts, PACE Reports, Statistical Reports) based upon organizational practice, policies, and at the direction of the Director of Sales or GM  
• Ensures all documents are completed accurately and on time and maintains sales records and filing system  
• Reserves conference space and books blocks of rooms for guests  
• Assists with set up, maintaining, and clearing of banquet space before and after events  
• Administers group and meeting/banquet events including greeting all groups, creating and placing welcome amenities in rooms, finalizing items with the group at check in/out  

• Follows up with past clients to ensure guest satisfaction  
• Coordinates with customers on due dates for rooming lists, cut off dates, BEOs, contracts, etc.. to ensure that all deadlines are met  
• Responds to all guest inquiries and third party meeting leads in a timely fashion  
• Details banquet event orders and distributes to staff  
• Creates and maintains group blocks and catering/banquet events in the property PMS systems  

• Conducts inspections of guest and meeting rooms, banquet facilities to ensure they meet customer expectations  
• Works closely with front desk to ensure accuracy of reservations, groups, events  
• Works client-related special events  
• Abides by Prime Time Selling hours  
• Other duties as assigned  

Education And Experience

• Minimum of High School education, post-high school education preferred  
• Minimum of 1 year in hotel or conference Catering/Sales Assistant role  

Knowledge, Skills And Abilities

• Ability to communicate effectively verbally and in writing  

• Excellent listening and problem-solving skills  

About Graduate Hotels®

Graduate Hotels is a hand-crafted collection of hotels that reside in dynamic university-anchored towns across the country.  Each hotel pays homage to the heritage of its unique town through cultural nods to the local community.  Launched in 2014, there are 35 hotels across the U.S. and U.K. Graduate Hotels is owned by Adventurous Journeys (AJ) Capital Partners, a vertically integrated real estate developer, owner and operator. For more information on Graduate Hotels, please visit www.graduatehotels.com.