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Front Desk Agent

Receive up to 40% of your earned wages BEFORE payday with PayActiv! $100 sign-on BONUS after 1st WEEK & $100 retention bonuses at 30, 60 & 90 days

Posted March 15, 2023

The Elwood Hotel
Lexington, KY
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Boutique hotel in Lexington, KY seeking outgoing and people -forward personality!

Compensation

$14

About This Job

Who this job will appeal to

Do you have retail, customer service or previous hotel experience? If so, we would love to hear from you! We currently have 1 Front Desk Agent opening! Ideally, we would like with flexible avaiablibility.

Essential Functions

  • Welcome guests upon their arrival and assign rooms
  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform guests about payment methods and verify credit card data
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to  complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees
  • Upsell additional facilities and services, when appropriate

Job Knowledge/Skills and Abilities

  • Elite customer service attitude and phone etiquette
  • Excellent communication and organizational skills
  • Basic reading, writing and math skills

Qualifications/Requirements

  • High school diploma or general education degree (GED); or equivalent combination of education and experience.
  • Minimum of 1 year customer service experience; hotel preferred
  • Ability to stand for long periods of time
  • Occasionally required to walk, sit, and reach with hands and arms. Frequently lift and/or move up to 20 pounds
  • MUST have open and flexible availability to work both AM and PM shift

Benefits

  • Medical / Dental / Vision
  • Short Term Disability / Long Term Disability / Life Insurance
  • 401k - Company Match %
  • Paid Vacation Days / Paid Sick Days
  • Company Travel Discounts

An Equal Opportunity Employer

We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability. 

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About this Employer

The Elwood Hotel

444 Parkway Drive
Lexington, KY 40504

(859) 423-1001

62 Room Hotel

www.theelwoodhotel.com

Managed By

Our Hotel

Our boutique independent hotel features unexpected bursts of color and art that will inspire adventure and create memories. Located minutes away from Lexington's best breweries, bakeries, boutiques, and farmers’ markets, the hotel is home to Fiddletree Kitchen & Bar. As an associate, you will appreciate the inspirational history, the eclectic mix of guests, and the excellent culture.

Our Guests Love

Number of Rooms: 65
Event Space Square Footage: N/A
Dining: Fiddletree Kitchen & Bar
Amenities: Fitness center
Points of Interest: Breweries, bakeries, boutiques, and farmers’ markets

Our Associates Love

  • Amazing opportunities for career advancement across HVMG
  • Flexible full-time and part-time schedules
  • Up to 40% earned wages paid BEFORE payday with PayActive
  • Paid Time Off (PTO) and Paid Holidays
  • Full Healthcare Benefits (including medical, dental, and vision coverage)
  • 401k Retirement Plan with a guaranteed 4% match and no vesting
  • Hotel and Food & Beverage Discounts and Perks

Careers at HVMG

HVMG is a successful and experienced hotel management company. Over the 20 years since our founding, we've worked with more than 100 hotels in 23 states, from premium branded properties to independent boutiques and resorts.

We are consistently listed among the top management companies in the hotel business, have won multiple Top Workplace awards, and most importantly, are obsessed with putting our associates first.

Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field."

We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.

HVMG participates in the E-Verify program in certain locations, as required by law.