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Casino Operations Manager

Posted March 16, 2023

P2E - New Hampshire Group
Dover, NH
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About This Job

***Please NOTE this job is for our new casino location in Conway, NH!***

Position Summary:

Responsible for the management, coordination and operation of all business activities including F&B, Table Games, Live Poker, HHR Games and Sports Wagering.

Essential Responsibilities:

  1. Maintains confidentiality of all privileged information in accordance with established Company policy, and in compliance with regulations. 

  1. Creates, develops, and implements an effective organizational strategy, setting clear and attainable goals. 

  1. Formulates and makes recommendations regarding policies and administrative procedures.  

  1. Works closely with other executives and managers in planning and carrying out activities and programs to assure the achievement of Company and departmental objectives.  

  1. Ensures quality of management in all areas of the gaming operation.

  1. Promotes Responsible Gaming and Title 31 compliance.

  1. Approves staffing, and work schedules to attain maximum efficiency of labor.  

  1. Maintains constant awareness of the latest gaming regulations.  Works closely with regulatory authorities, and internal control staff members, to ensure regulatory and operational practice compliance.

  1. Maintains comprehensive industry familiarity with gaming practices.  Works closely with other property key personnel in exchanging information on gaming activities and develops proper security measures to ensure the integrity of the operation. 

  1. Reviews casino activities and property events and promotions with all levels of the operation to ensure guest service and compliance.

  1. Ensures that the casino team is trained and prepared to deliver the highest level of customer service to guests, and to provide a positive gaming and entertainment experience.

  1. Reviews activities in the gaming operation in order to gauge and maintain appropriate staffing levels, andworking conditions.

  1. Establishes departmental standards and administrative processes to facilitate compliance with budgetary expectations, and ensure efficient gaming operations.

  1. Reviews strengths and weaknesses of the operation such as win per unit, hold percentage, and other standard gaming statistics, in order to achieve the most efficient and beneficial allocation of resources.

  1. Ensures compliance with all policies, procedures, federal, state, and local laws and regulations, as applicable.

  1. Take on and manage various projects as assigned in order to aid in achievement of evolving company goals and objectives.

  1. Perform all other duties as requested.

Position Qualifications:

  • Bachelor’s degree plus 7+years progressive experience in casino gaming management preferred.  Other combinations of education and experience may be considered. 

  • Strong oral and written skills and a proficiency in Word and Excel are required.

  • Must be able to formulate and communicate ideas and to make independent decisions.

  • Must be able to travel to all Company properties.

  • Must be able to obtain and maintain all licenses, certifications, and indemnifications requisite to the successful completion of all essential responsibilities.

  • Must meet or exceed all regulatory conditions stipulated for individuals holding this or similar positions.

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About this Employer

P2E - New Hampshire Group

887B Central Ave
Dover, NH 03820


Peninsula Pacific Entertainment (P2E) was founded in 1999. Our focus is on operating premium gaming venues with three goals:

  • Providing outstanding service
  • Offering exceptional quality
  • Improving communities where we do business - SERVICE, QUALITY, COMMUNITY.

If these are of value to you, as an employee, you will like what P2E has to offer. 

P2E has grown to include managers with gaming experience, investment expertise, and the patience to develop not only special places to work, but also fun, entertaining venues for all. 

Our Team has developed 11 facilities nationwide – and we are interested in doing more. 

We are dedicated to build meaningful businesses over time. We have played every role in the gaming industry, and today we have controlling interest in and/or actively manage gaming properties that yield superior return on investment and create long-term value for our shareholders. 

Our market analysis, research and highly disciplined investment approach enables us to design solutions that earn results. We also focus on providing tactical and strategic solutions to add value to communities where we operate. 

Simply put, P2E cares about its employees and the places where we do business. This means we want to operate facilities where people want to work, and also want to visit to make incredible memories. 

Given this, we do everything we can to be great partners to our employees, legislative leaders and the citizens of communities in which we invest.

With offices in multiple states, we are familiar faces at our facilities located in Kansas, Iowa, Virginia and New York.

Our current locations:

Hard Rock Hotel & Casino, Sioux City, Iowa 

Colonial Downs Racetrack, New Kent, Virginia

Rosie's Gaming Emporium, Hampton, New Kent, Richmond, Vinton and Dumfries

del Lago Resort & Casino, Waterloo, New York