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Personal Concierge

Posted May 23, 2023

Waldorf Astoria Chicago
Chicago, IL
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About This Job

Description

A Personal Concierge is responsible for assisting guests with various tasks related to their visit and for providing information about the hotel and the local vicinity in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Personal Concierge, you would be responsible for assisting guests with various tasks related to their visit and for providing information about the hotel and the local vicinity in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be performing the following tasks to the highest standards:

  • Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and medical care
  • Process and deliver messages for guests
  • Retrieve mail, small packages and facsimiles for guests as requested
  • Arrange and confirm recreational, business and dining activities both inside and outside the hotel for guests
  • Respond to special requests for services including, but not limited to, dentists, doctors, child care, florists, etc.
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Register VIP guests, as needed
  • Promote Company marketing programs and distribute printed materials, as needed

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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About this Employer

Waldorf Astoria Chicago

11 E. Walton
Chicago, IL 60611

Managed By

Description

Located in Chicago’s Gold Coast, the Waldorf Astoria Chicago creates a new experience in luxury - energetic and fashion-forward, warm and welcoming, fresh and engaging – through innovations in service and technology. Each of the hotel’s 188 spacious guestrooms and suites boast elegantly modern furnishings, cozy fireplaces, marble bathrooms with soaking tubs, vanities with inset LCD televisions and Rivolta Carmignani Italian bed linens. The Waldorf Astoria Chicago features a distinct culinary experience - Balsan, a sophisticated European bistro. Expanding over 14,000 square feet, the spa and health club offers a wide-ranging menu of personalized services as well as a nail spa, barber suite, relaxation areas and a fitness facility complete with Pilates and Gyrotonics studio.

Designed by renowned architect Lucien Lagrange, The richly detailed exterior and European courtyard are reminiscent of the grand hotels of the 1920's, while the interiors embrace a sophisticated, urban sensibility.