Description

1. Greet guests with a warm welcome, presenting a professional, friendly demeanor.
2. Responsible for receiving incoming calls for appointments and scheduling them accordingly. Provide therapists with an accurate daily schedule throughout shift.
3. Demonstrate a full knowledge of the spa’s treatments and products used and sold. Assist guests with retail product selection. Promote and up sell all spa/salon services.
4. Handle guest complaints following established practices for guest problem resolution to ensure guest satisfaction.
5. Ability to provide advice to the guest in their selection of treatments to ensure a smooth and proper order of service.
6. Responsible for proper point of sale procedures and cash handling policies.
7. Process gift certificate requests including taking orders, preparing certificates, process payment and record sale.
8. Coordinate with housekeeping for adequate supply of robes, towels, spa guest amenities and assure the proper stocking of guest lockers.
9. Responsible for spa environment including background music, hospitality F&B in the relaxation lounge and members sitting area, lighting levels and water feature.
10. Ensure all guests and members sign in before entering the spa facility. Track all guests on daily wait list.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)