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Housekeeping Manager

Posted

The St. Regis Atlanta
Atlanta, GA
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About This Job

Job Number

23052786

Job Category

Housekeeping & Laundry

Location

The St. Regis Atlanta, 88 West Paces Ferry Rd, Atlanta, Georgia, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

Y

Position Type

Management

Job Summary

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

Candidate Profile

Education And Experience
  • High school diploma or GED; 2 years experience in the housekeeping or related professional area.

    OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

    Core Work Activities

    Managing Housekeeping Operations And Budgets

  • Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.
  • Inspects guestrooms on a daily basis.
  • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
  • Inventories stock to verify adequate supplies.
  • Supports and supervises an effective inspection program for all guestrooms and public space.
  • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
  • Verifies all employees have proper supplies, equipment and uniforms.
  • Communicates areas that need attention to staff and follows up to verify understanding.
  • Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.
  • Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.

    Conducting Human Resources Activities

  • Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
  • Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them.
  • Schedules employees to business demands and for tracks employee time and attendance.
  • Verifies employees understand expectations and parameters.
  • Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
  • Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Verifies employee recognition is taking place on all shifts.
  • Participates in an on-going employee recognition program.
  • Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
  • Participates in employee progressive discipline procedures.
  • Celebrates successes and publicly recognizes the contributions of team members.

    Ensuring Exceptional Customer Service

  • Sets a positive example for guest relations.
  • Understands the brand's service culture.
  • Participates in the development and implementation of corrective action plans to improve guest satisfaction.
  • Empowers employees to provide excellent customer service.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Responds to and handles guest problems and complaints.
  • Strives to improve service performance.
    • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

    The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.
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    About this Employer

    The St. Regis Atlanta

    Eighty-Eight West Paces Ferry Road
    Atlanta, GA 30305

    (404) 563-7900

    151 Room Hotel

    www.starwoodhotels.com

    Managed By

    Gracious Resort Living

    Located in the exquisite enclave of Buckhead just a few miles from downtown Atlanta, The St. Regis Atlanta stands out as an impeccably groomed "in-town" resort with a gracious, residential feel. Expect unsurpassed pampering in a grand location.

    Poolside Oasis

    Escape to the sumptuous Remède Spa for sheer rejuvenation or linger around the 40,000 square-foot Pool Piazza-an inviting oasis where guests may relax in the jacuzzi, enjoy the outdoor fireplace and cascading waterfall or unwind at the poolside bar.

    Artful Ambience

    Experience the allure of plush custom furnishings and original art in 151 spacious guest rooms, including 31 suites. Every suite experience is enhanced with St. Regis Butler Service, available any time, day or night.

    Features

    From its desirable Buckhead location to the pampering Remède Spa, The St. Regis Atlanta is an oasis of pleasure—an "in town" resort with superb amenities. From the moment of arrival, guests experience the utmost in personalized, discerning service. The hotel’s 40,000 square-foot Pool Piazza is a center of relaxation as well as activity, offering a billiards room, glowing fireplace, Jacuzzi and poolside bar. Guests enjoy superb cuisine and the option of 24-hour private dining, and whenever requested, bespoke services of a St. Regis Butler.

    The hotel also offers a fully equipped 24-hour Fitness Facility, secretarial and business services, as well as meeting and event facilities for every size and occasion.

    Extending our impeccable standards to the air you breathe…this St. Regis is smoke-free.