Photo of AC Hotel San Antonio Riverwalk, San Antonio, TX

Guest Service Representative

AC Hotel San Antonio Riverwalk

111 Soledad Street
San Antonio, TX 78205

181 Room Hotel
Managed By Winston Hospitality
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Winston Hospitality is looking for Guest Service Representatives for its dual-branded 363 room AC Hotel by Marriott and Element by Westin in San Antonio, TX. 

If you enjoy wearing a smile and making others feel special, this is the position for you! We are seeking service professionals with a passion for providing outstanding service and creating memorable customer experiences.

Our Mission
Our mission is to delight and surprise our guests at every encounter. This starts by treating our associates like family, and fostering an environment built around creativity, teamwork and collaboration.

Job Responsibilities

  • Provide upscale guest service experiences for clients throughout their stay
  • Properly answer phones regarding guest requests, reservations, maintenance, etc. and handle accordingly
  • Ensure clients are properly greeted upon their arrival and departure
  • Actively listen to and resolve complaints
  • Multi-task between multiple programs efficiently 
  • Ensure all complaints/requests are registered on portal
  • Inform clients of our hotel services
  • Promote all hotel amenities, conveniences and programs offered
  • Ensure guest satisfaction is met
  • Recommend local tourist spots, including places to dine, shop and sight-see
  • Establish friendly relationships with regular hotel clients
  • Maintain relationships with local businesses and build partnerships to enhance the guest experience 


Full-time employees are eligible to participate in the company medical, dental, vision, life and 401K plans. Paid vacation and personal time off.


Standing, bending, stooping, and lifting weights up to and including 25 lbs. may be required. The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

Posted November 17, 2023

AC Hotel San Antonio Riverwalk

Stay at our hotel near Riverwalk in San Antonio, TX.

AC Marriott San Antonio Riverwalk, is the first of its kind for our city. Nestled in downtown across the street from Main Plaza, the AC brand celebrates the beauty of classic modern designs born of its Spanish roots and European soul. Our pet-friendly hotel near Riverwalk in San Antonio, TX, is 20 stories high, offering almost 4,000 sq. ft of function space and our rooftop bar One Watson on the 15th floor, overlooking the river. With 181 rooms, each offering amazing views, it’s a great retreat for simplistic luxury. Our hotel caters to the creative, well-traveled, entrepreneurial spirits who are constantly on the go and appreciate a well-designed hotel that allows them to focus, be present and connect with others. See Less