About This Job

Assists Housekeeping Manager in the day to day operations of the Housekeeping Department. Responsible for ensuring the cleanliness of guest rooms and public areas. Maintains records and controls linens, supplies and uniforms. Assists in the development and direction of housekeeping personnel.  

The ideal candidate for this position

• Regular and punctual attendance.
• Ability to bend, squat, kneel, climb and reach continuously.
• Ability to perform tasks requiring sustained repetitive motion, for example: dusting, vacuuming, sweeping, scrubbing, etc.
• Ability to understand and operate housekeeping equipment for example: vacuum, buffer.
• Ability to interact with guests and other associates in a courteous, empathetic and discreet manner.
• Ability to direct or escort guests to facilities/functions in hotel.
• Able to speak and understand English.

What you will be doing

• Assists in the direction and development of the housekeeping staff.         
• Maintains cleanliness of guest rooms and public areas.
• Inspects rooms and public areas; monitors room assignments and guest room set up.
• Maintains linen, amenity and supply inventory.
• Provides a safe environment for both guests and employees.
• Works with and keeps lines of communication open between all associates and guests to provide a smooth running operation.
• Reports any maintenance issues to the Maintenance Department
• Assist Executive Housekeeper/Director of Guest Services with additional duties as assigned.
• Successfully completes all DHG and hotel specific training.
• Attends and participates in departmental meetings.

Essential Skills:

• Strong project management skills; managing time effectively and prioritizing for positive results.
• Ability to plan resources effectively, anticipate obstacles and develop solutions
• Highly resourceful, flexible and creative in problem solving
• Ability to work on multiple projects and execute with a high level of quality and accuracy
• Excellent written, verbal and presentation skills
• Excellent decision making skills        
• Ability and desire to adapt quickly to change

Qualification Standards

• Education:
  • High School diploma required. 
• Experience:
  • Preferred: Hotel Housekeeping Supervisory experience.
  • Preferred: Minimum of 3 years housekeeping experience