Shift Manager - Security

Description

• Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times.
• Interview and select new team members, and provide ongoing training and development to all department team members.
• Issue performance reviews, disciplinary action, and termination as needed.
• Create work schedules and assign work to Security Supervisors, Security Officers, and EMTs.
• Maintain all records and provide status updates as needed regarding guest evictions, including records of eviction letter sent to guests.
• Oversee and ensure compliance with all required training and certifications for all Security staff, including, but not limited to TIPS, and Missouri EMT.
• Understand and ensure the progress of the strategic, long-term vision of the department.
• Champion and assist with leading any and all major training projects.
• Oversee all aspects of KeyWatcher system and/or other key control systems in use, including all related daily, weekly, monthly, and annual reports and audits.
• Maintain and operate AxTrax badge system and/or other badge or access systems in use.
• Act as Incident Commander on property in the absence of the Security Manager during emergency situations.
• Establish, maintain, and communicate emergency procedures.
• Oversee emergency testing procedures and documentation of emergency testing.
• Monitor staffing levels to ensure budgetary compliance, including management of overtime and FTE counts, and promote labor efficiency through strategic use of scheduling and managed overtime.
• Handle management duties timely and in accordance with company policies, including, but not limited to, maintenance of employee database and appropriate use of manager self service system.
• Actively champion and lead the cultural growth of the department.
• Ensure Security department compliance with MGC regulations and internal controls, and fully and timely respond to all audit requests and findings.
• Effectively use Market Metrix and/or any other guest surveys or feedback to measure the department’s success and identify areas of opportunity.
• Provide for and reward the department’s See.Say.Smile. culture.
• Investigate incidents and guest complaints and produce summary report of findings.
• Review Security activities with Security Manager.
• In the absence of the Security Manager, serve in that role.
• Observe, identify, and appropriately address intoxicated guests.
• Check for and report safety hazards.
• Maintain strict confidentiality relative to financial information, company policies and procedures, and team member and guest information.
• Produce and deliver reports as required.
• Respond to all calls promptly and professionally.
• Manage escalated situations involving guests, including intoxicated guests.
• Have complete knowledge of all casino events and promotional activities.
• Keep work area in a clean and orderly manner.
• Ensure the safety and security of all guests and team members.
• Comply with all policies and procedures established by Bally’s Kansas City Casino and departmental management.
• Other duties as assigned or any reasonable request from any member of management.