Roulette Dealer

This position is responsible for dealing casino games as assigned to provide a courteous and entertaining experience for Palms and generate revenue for the department.

Core Job Responsibilities

• Deals one or more games to provide guests with courteous and accurate service and promotes an entertaining environment; maintains department standards of games productivity.

• Provides gaming instructions to guests when requested or as assigned to encourage gaming activity.

• Deals a procedurally correct game, while all the time protecting company assets.

• Assists guests by answering general questions and handling special requests to provide them with courteous service.

• Actively supports and sells current marketing promotions and is a strong advocate of the Serrano Club program.

• Sponsors new dealers as needed to provide new hires with adequate on the job training.

• Provides game protection by keeping visual contact of all guests and game layout and reporting any suspicious activity to the immediate supervisor. Maintains a continuous inspection of deck(s) and dice, roulette balls, all gaming equipment, ensuring the integrity of their assigned game.

• Initiates courteous and friendly conversations with guests.

• Assists supervisors with Serrano Club check-in and accurate tracking, and marker issuance and buy-backs.

• Assists guests in playing and ensures adherence to established rules, policies, and procedures.

• Always demonstrates a pleasant and enthusiastic demeanor.

• Consistent and regular attendance is an essential function of this job.

Qualifications

• Must deal all games with the exception of Dice (Blackjack, Baccarat, Roulette, Pai-Gow Poker, and all Carnival Games).

• Literate and fluent in English

• Must obtain a Gaming License

• May require a Work Card

• Mathematical skills, including ability to add, subtract, multiply and divide

• Excellent guest service and interpersonal skills

• Good communication skills

• Flexibility to accommodate changing business demands, i.e., schedule changes and overtime. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

• Adheres to all regulatory, company and department policies and procedures.

Physical Demands

• Work is performed in a Casino/Hotel setting.

• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.

• May be exposed to smoke

• The noise level in the work environment is usually moderate to loud.

• Constant contact with executives, department management, employees, and guests.

• Prolonged sitting or standing and mobility.

• Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds occasionally

• Eye/hand coordination.

• Use of standard office equipment.

• Ability to distinguish letters, numbers, and symbols

Equal Opportunity Employer

Palms provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Palms, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law.

We are committed to making a work environment where the growth and well-being of our team members is the top priority. Join our team today!

We are committed to making a work environment where the growth and well-being of our team members is the top priority. Join our team today!