Guest Service Agent

Description

Salary Range $ 21.24 $23.60

• Maintain standards of a 5-star service.
• Maintain knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk's daily operation.
• Book guest accommodations, room, show or restaurant reservations in accordance with current procedures.
• Maintain knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk's daily operation.
• Communicates with guest’s/guest relations.
• Handles complaints and angry guests.
• Presents any messages or packages.
• Presents the keys and offers bell attendant assistance. Explains Hotel services if bell assistance is declined or not available.
• Follow-up calls to the guest’s room to ensure satisfaction.
• Checks guests in and out of the Hotel.
• Offers a sincere greeting before the guest reaches the desk and ascertains the satisfaction of the guest’s stay.
• Aids in arranging transportation.
• Ensures that the guest is happy and departs satisfied.
• Thanks the guest for staying with us and offering an expression of a return visit.
• Thoroughly understands and adheres to proper credit, check- cashing, and cash handling policies and procedures.
• Handles assigned bank properly and performs account postings.
• Performs other tasks as assigned.