Photo of Resorts World Catskills, Monticello, NY

Hotel Operations Shift Manager

Resorts World Catskills

888 Resorts World Drive
Monticello, NY 12701

Casino Resort



Salary $55,341.00

  • To uphold and comply with Company’s 5-star service Standards at all times.
  • Manage the hotel operations, employees and employee’s/guest relationship.
  • Respond to guest complains.
  • Responds in a courteous, professional, and rapid manner in order to resolve all guest and staff difficulties.
  • Accurate Payroll and scheduling towards business needs.
  • Manage and witness closing paper work and money drops.
  • Manages day-to-day Hotel operations.
  • Coordinates Front Desk activities with Guest Relations and other departments for all VIPs.
  • Performs daily guest room inspections.
  • Maintains proper credit and cash bank procedures.
  • Controls hotel inventories to achieve maximum sell out at maximum rate.
  • Attend pre-convention meetings and works closely with meeting planners to coordinate group activity.
  • Manage effective recruitment, hiring, training, recognition, coaching and counselling and other personnel related matters are being handled appropriately throughout assigned departments.
  • Manage payroll and all other activities
  • Assign duties to department employees and inspect their work to ensure that standards are maintained.
  • Conduct detailed inspections of rooms and public areas daily.
  • Ensure that all vacant dirty rooms meet the required standards performed by the Guest Room Attendants
  • Ensure that all public space areas and back of house areas meet the required standards performed by Houseperson
  • Prepare and inspect VIP rooms.
  • Prioritize rooms throughout the day.
  • Inspect housekeeping carts and all equipment for proper use and cleanliness.
  • Coordinate and inspect preventative maintenance and general cleaning accommodations
  • Handle early and late check outs and assign rooms as needed.
  • Inspect Turndown service.
  • Monitor, correct and report room discrepancies
  • Assist other shift managers, managers, Directors and above with designated tasks and projects
  • Coordinate work orders with the Engineering Department and follow up until completion.
  • Conduct daily pre-shift meeting with room attendants and house attendants.
  • Investigates complaints regarding housekeeping/Front Office services and equipment and take corrective action.
  • Issue supplies and equipment to workers and oversee proper usage.
  • Participate in training new hires and monitor their progress
  • Possess understanding of revenue management, related yielding and room inventory availability and control
Posted September 18, 2023

Resorts World Catskills

About Resorts World Catskills

Located in the heart of New York’s Catskill region, Resorts World Catskills (RWC) Casino Resort offers guests unmatched experiences in excitement, entertainment, and luxury. The integrated casino resort includes an 18-story all-suite hotel, and a casino featuring 100,000 square feet of gaming action including 150 live Las-Vegas style table games, 1,600 state-of-the art slot machines, a poker room, private gaming salons and a 100-seat sportsbook lounge.

The casino resort also offers 10 varied bar and restaurant experiences, which includes an Italian steakhouse created by celebrity chef Scott Conant, and year-round live entertainment at the 2,500-seat RW Epicenter, casino bars and lounges.

The luxurious hotel located within Resorts World Catskills is comprised of 332 suites, the Crystal Life Spa, two indoor pools, and two fitness centers. The integrated casino resort also includes additional stay and play destinations on its campus, including The Alder, an adjacent 101-room lifestyle hotel featuring the first Topgolf Swing Suites in New York State, and Dos Gatos, a cantina-style Mexican eatery and the recently opened Kartrite Resort and Indoor Waterpark, and will be expanded to include a Rees Jones redesigned golf course.