Hotel Operations Shift Manager

Description

Salary $55,341.00

• To uphold and comply with Company’s 5-star service Standards at all times.
• Manage the hotel operations, employees and employee’s/guest relationship.
• Respond to guest complains.
• Responds in a courteous, professional, and rapid manner in order to resolve all guest and staff difficulties.
• Accurate Payroll and scheduling towards business needs.
• Manage and witness closing paper work and money drops.
• Manages day-to-day Hotel operations.
• Coordinates Front Desk activities with Guest Relations and other departments for all VIPs.
• Performs daily guest room inspections.
• Maintains proper credit and cash bank procedures.
• Controls hotel inventories to achieve maximum sell out at maximum rate.
• Attend pre-convention meetings and works closely with meeting planners to coordinate group activity.
• Manage effective recruitment, hiring, training, recognition, coaching and counselling and other personnel related matters are being handled appropriately throughout assigned departments.
• Manage payroll and all other activities
• Assign duties to department employees and inspect their work to ensure that standards are maintained.
• Conduct detailed inspections of rooms and public areas daily.
• Ensure that all vacant dirty rooms meet the required standards performed by the Guest Room Attendants
• Ensure that all public space areas and back of house areas meet the required standards performed by Houseperson
• Prepare and inspect VIP rooms.
• Prioritize rooms throughout the day.
• Inspect housekeeping carts and all equipment for proper use and cleanliness.
• Coordinate and inspect preventative maintenance and general cleaning accommodations
• Handle early and late check outs and assign rooms as needed.
• Inspect Turndown service.
• Monitor, correct and report room discrepancies
• Assist other shift managers, managers, Directors and above with designated tasks and projects
• Coordinate work orders with the Engineering Department and follow up until completion.
• Conduct daily pre-shift meeting with room attendants and house attendants.
• Investigates complaints regarding housekeeping/Front Office services and equipment and take corrective action.
• Issue supplies and equipment to workers and oversee proper usage.
• Participate in training new hires and monitor their progress
• Possess understanding of revenue management, related yielding and room inventory availability and control