Supervisor - Reservations

Job Description

Job Description:

We are seeking a dedicated and organized individual to join our team as a Restaurant AM Supervisor/Reservations. As the Part-Time Restaurant AM Supervisor/Reservations, you will play a key role in managing our reservation operations and ensuring exceptional guest experiences. This position requires excellent communication skills, strong leadership abilities, and a passion for delivering outstanding customer service in a fast-paced restaurant environment.

Responsibilities:

• Oversee the daily operations of the restaurant reservations department, ensuring smooth and efficient processes
• Manage reservation systems to ensure accurate and timely bookings, optimizing table availability and guest flow
• Coordinate with the host/hostess team to allocate seating and manage reservations effectively
• Train and mentor reservation agents, providing guidance and support as needed
• Handle escalated customer inquiries and complaints, ensuring prompt and satisfactory resolutions
• Collaborate with the front-of-house team to ensure seamless communication and guest satisfaction
• Maintain knowledge of restaurant offerings, including menus, specials, and promotions, to effectively assist guests and answer inquiries
• Monitor and analyze reservation trends, making recommendations for improvements and revenue optimization
• Implement strategies to enhance guest satisfaction and loyalty, actively seeking feedback and addressing concerns
• Stay informed about industry trends and best practices to continuously improve reservation processes and customer service

Qualifications:

• Previous experience in a supervisory role within the restaurant industry, preferably in reservations or front-of-house operations
• Strong knowledge of reservation systems and processes
• Exceptional customer service and interpersonal skills
• Excellent organizational and multitasking abilities
• Attention to detail and accuracy
• Effective problem-solving skills
• Strong verbal and written communication skills
• Proficiency in using computer systems and software, including reservation management systems
• Ability to thrive in a fast-paced, high-pressure environment
• Flexibility to work varying shifts, including evenings, weekends, and holidays

We offer competitive compensation and benefits packages, along with opportunities for growth and advancement within our organization. If you are passionate about providing exceptional guest experiences and possess the necessary skills and qualifications, we would love to hear from you.