Conference and Events Operations Supervisor
DoubleTree by Hilton Hotel London - Docklands Riverside
273 Rotherhithe Street
London,
England
SE16 5HW
United Kingdom
Full-Time
Description
Hourly rate up to £13/hour
The DoubleTree Docklands is located in a 17th-century building once housed London's last dry shipbuilding dock. With this unique mixture of old heritage and modern service, this 378 room hotel offers an exceptional family-like experience for its guests and employees. With the Jubilee and Overground-connected bus route C10 in the front, and a free ferry service to Canary Wharf, the property can be reached easily from both the north and south half of London.
With its various set of outlets and diversified range of guests, the DT Docklands offers an excellent opportunity for every team member from entry to a higher level to start or build an outstanding career in the field of hospitality.
A WORLD OF REWARDS
- Free and healthymeals when on duty
- Grow your Career
- Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- High street discounts: with Perks at Work
- Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
- Modern and inclusive Team Member’s areas
A Conference and Events Operations Supervisor is responsible for supervising Conference and Events operations to deliver an excellent Guest and Member experience while assisting with meeting department targets.
What will I be doing?
As a Conference and Events Operations Supervisor, you are responsible for supervising Conference and Events operations to deliver an excellent Guest and Member experience. A Conference and Events Operations Supervisor will also be required to delegate tasks in line with function sheets and assist with meeting departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Supervise Conference and Banqueting operations
- Communicate and delegate in line with daily function sheets
- Able to work in all areas of Conference and Banqueting including Bar, Restaurant, and Room Service
- Welcome guests in a polite and friendly manner
- Follow cash handling procedures
- Manage guest queries in a timely and efficient manner
- Ensure cleanliness of work areas
- Plan, organise and control the daily operations
- Ensure compliance of brand standards
- Represent needs of the team
- Assist Food and Beverage with achieving financial targets
- Assist Conference and Banquet Manager with training and developing the team
- Assist with annual and mid-year appraisals with team members under your responsibility
- Comply with hotel security, fire regulations and all health and safety legislation
- Comply with local licensing laws
- Be environmentally aware
- Assist other departments wherever necessary and maintain good working relationships
What are we looking for?
A Conference and Events Operations Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous Conference and Banquet experience
- Committed to delivering high levels of customer service
- Positive attitude
- Good communication skills
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Experience in the hotel industry
- Experience in supervising and/or delegation
- Willingness to develop team members and self
WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!
Hospitality Integrity Leadership Teamwork Ownership Now
Maybe it’s all the little things we do to show we care. From thoughtful touches and friendly service to our warm chocolate chip cookie welcome, we are here to make your stay as comfortable as possible right from the start.
Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company
Requirements
DoubleTree by Hilton Hotel London - Docklands Riverside
At A Glance
Welcome to the DoubleTree by Hilton Hotel London - Docklands Riverside, located along the River Thames with stunning views of Canary Wharf – perfect for travellers looking to make the most out of London. This former 17th century Wharf Building boasts exposed brickwork and London’s last dry dock for shipbuilding. The hotel’s complimentary ferry provides access to Canary Wharf and a connection to the Thames Clippers for an unforgettable voyage into central London. The nearby Underground station and Docklands Light Railway also offer links to the city.
Your memorable stay at our Docklands hotel begins with a warm chocolate chip cookie at check-in. Guest rooms feature a flat-screen LCD TV, opening windows and tea/coffee facilities. Most guest rooms also boast city and river views. Business travellers will appreciate the laptop-sized safe, large desk and 24-hour room service. Choose a suite for a separate living area with sofa bed – perfect for families. WiFi is complimentary in all guest rooms and public areas.
Discover our Columbia Restaurant, and savor seasonal produce and individual barbeques on the outdoor terrace. For private dining, visit The Library or The Snug – exceptional places to celebrate special occasions.
With 9,286 sq. ft. of event space, our Riverside hotel is ideal for your next function. Host a conference for up to 350 guests in one of 14 meeting rooms. Wedding receptions are stylish in the Millennium Suite, which opens to the terrace for spectacular London views.
