Spa Desk Coordinator

Description

The beautiful Mission Inn Hotel & Spa is seeking a Spa Attendant for this AAA Four Diamond, Historical Landmark hotel. Crescent Hotels and Resorts is the industry leader in so many ways, and we celebrate your career and your contributions. We offer a robust compensation package with includes industry leading benefits and bonus plans.

Why Crescent Hotels and Resorts?

Crescent was started with a deep belief in our people, encouraging them to apply their energy, passion, and unique abilities to make our hotels run remarkably. When that happens, our guests experience The Crescent Care, an industry-leading ideal.

Our guests benefit from what each associate does as a part of this shared vision. We live the belief that we are successful because of our associates and that every role is important. As you grow, so does Crescent.

We value you and what you do. We manage properties of every size and major brand across North America.

Our goal is to hire the best people and prove that we are the only place you will ever want to work. Join us on that journey and explore the opportunities with us.

What you will be doing:

• Maintains an up to date working knowledge of all resort amenities as well as any special

  events.

• Maximizes revenue and cash flow by promoting spa’s services and spa and boutique

  retail.

• Takes spa reservations for internal and external guests.

• Interacts with spa & boutique staff in a professional manner, assisting other departments

  with necessary information.

• Communicates all pertinent information to the Spa Director and Manager.

• Ensures guest satisfaction by maintaining a clean and safe facility.

• Maintains a clean and organized spa by monitoring the facilities regularly.

• Calls housekeeping for cleaning services.

• Reports any necessary repairs to engineering.

• Assists in the efficient operation of the department.

• Maintains filing system on memberships.

• Records guests and members participation.

• Solicits guest feedback via guest comment cards and acknowledges guest preferences for

  future visits.

• Answers the telephone in a professional manner and assist guests with any questions.

• Handles all guest complaints with the utmost confidence, grace and concern for their

  satisfaction.

• Provides courteous, efficient service to all guests and spa visitors.

• Issues lockers, robes & slippers to guests, escorting each guest then to our separate

  gender retreats/lockrooms.

• Provides guests with a tour, explaining spa amenities offered and answering any

  questions the guest may have.

• Reviews and confirms guests’ appointments.

What is required:

• Ability to maintain a cash bank and adhere to all hotel banking and point-of-sale

  regulations including money drops, exchanging cash and receiving periodic bank audits.

• High School diploma or equivalent (Must be 18 or older)
• Previous experience in Spas, Hotel and/or Retail preferred.
• Must be comfortable working with guest in a spa robe
• Must be able to work a flexible schedule including nights, weekends, holidays and

  Festival of Lights

• Ability to walk up and down stairs.
• Ability to work standing for long periods of time.

For applicants who will be working in California, the anticipated compensation range for the position is $16.00 per hour. The salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to years of experience within the job, years of experience within the required industry, education, work location, etc. Crescent Hotels is a multi-state employer and the salary ranges indicated herein may not reflect positions that work only in other states.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)