Photo of Holiday Inn Chicago North Evanston, Evanston, IL

General Manager

Holiday Inn Chicago North Evanston

1501 Sherman Avenue
Evanston, IL 60201

159 Room Hotel
Managed By SB Yen Management Group


Job Title:              General Manager
Status:                  Exempt

Job Summary

Oversees all aspects of the hotel operation, including: guest relations, front office, housekeeping, maintenance, finance, teambuilding, and staff development.  Responsible for all phases of hotel management, including:  sales and marketing, human resources, food and beverage, and budgeting/forecasting.  Empowers associates to provide superior customer care to guests, associates, and other visitors.

Essential Duties And Responsibilities

  • Recruit, select, train, and manage employees to deliver superior guest services and quality products that will lead to maximizing revenue and profitability goals
  • Create and maintain customer-driven operations, empowering hotel staff to excel in superior customer care
  • Develop, recommend, implement, and manage the hotel's annual budget and long-term business plan
  • Achieve budgeted sales and maximum profitability
  • Create new programs in response to market conditions and revenue opportunities
  • Protect the hotel’s financial assets by properly administering policies and procedures for handling cash, credit cards, accounts payable, accounts receivable, payroll and all other financial transactions
  • Properly administers policies and procedures for protecting the safety of guests and employees
  • Prepares monthly reports for owners
  • Ensures regular assessment and review of all hotel personnel by appropriate management staff
  • Coordinates internal training and development programs
  • Ensure hotel is in compliance with federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws
  • Maintains a high personal visibility throughout the property and throughout the community
  • Any and all job duties as assigned


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.


Bachelor’s degree in Hotel/Restaurant Management or Business or equivalent combination of education and experience.  Minimum of five years of hotel management experience within a full-service hotel including F&B departments.  Knowledge of local competition and general industry trends. Strong leadership and a professional image.

Language Skills

Strong interpersonal, written and verbal communication skills. Ability to read and interpret documents such as safety rules, operating and maintaining instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees or the organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Excellent decision-making ability and analytical skills. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instruction furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Payroll systems; Development software; Internet software; Property Management software; and Database software.


Ability to work a flexible schedule, including weekends and holidays.
Must have a valid driver’s license with a satisfactory motor vehicle record.
Posted November 18, 2023

Holiday Inn Chicago North Evanston

About SB Yen

SB Management Group is a successful team of professionals in the hospitality industry providing consistent and exceptional service to our guests. We pride ourselves with long-term employees with the opportunity of growth from within through training programs and an environment of true hoteliers. We strive to find the best of the best to join our extraordinary team.

Join the SB Yen Team

SB Yen Management strives to maintain an exceptional guest experience and a positive work environment for our valued employees.

Our Employees

  • Provide a positive work environment that inspires collaboration throughout the hotel.
  • Assist the individual to grow and achieve their goals.
  • Recognize the valued individual contributions toward the hotel’s success with opportunities for advancement.

Our Mission Statement

By committing our company to extraordinary customer service and creating a work environment filled with the principles of trust, honesty, integrity, and respect, we will not only provide memorable experiences to all our guests, but become the hospitality management company of choice in the Midwest.

Company Benefits

Vacation                                                       Health Insurance

Sick Days                                                     Dental Insurance

Holidays                                                       Vision insurance

401k Plan                                                     Educational Assistance

Employee Assistant Program                   Friends & Family Discount

SB Yen Management Group is an equal employment opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Other Job Openings