Restaurant Busser

POSITION SUMMARY:

The Restaurant Busser serves under the Restaurant Manager. They are responsible for delivering water to each table, cleaning, clearing, and re-setting tabletops and booths; clean chairs, walls, floors, beverage and stocking stations. The Busser is required to prepare and wrap silverware for the restaurant and other events when requested. The Busser is to assist with banquets and special events as needed. Required to have excellent communication skills, work well with others and perform any other duties assigned or pertaining to the job. Also, provide outstanding guest service utilizing the Tesuque Proud Standards.

NOTE: Native American preference will be given

QUALIFICATIONS:

• Must be a minimum of 18 years’ old
• Minimum of 1-year experience in food service/hospitality desired, but not required

This list of duties and responsibilities is illustrative only of the general tasks performed by this position and is not all-inclusive.

DUTIES AND RESPONSIBILITIES:

• Must be able to stand, walk and perform heavy lifting (required to lift up 25 to 50 lb.) throughout the entire shift
• Must be able to work in a second hand smoke filled environment
• Deliver exceptional customer service by quickly clearing and cleaning table tops, booths, chairs, and walls after guests leave
• Safely and efficiently carry large loads of tableware to dish room and place silverware, dishes, glassware, etc. in appropriate areas for washing
• Assist servers in delivery of orders to guests table
• Respond appropriately to guest requests. Communicate guest requests to server as needed.
• Thank guests as they are leaving
• Support other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance in front and back of the house
• Perform all duties in a timely, expeditious and professional manner
• Adhere to company policies and procedures

KNOWLEDGE, ABILITIES, SKILLS, AND CERTIFICATIONS:

• Customer service focused and solution oriented
• Must be able to lift, reach, bend, and stoop
• Must enjoy and be able to succeed in a fast-paced work environment
• Ability to communicate clearly and professionally with customers and coworkers
• Ability to work a flexible schedule based on restaurant needs
• Be punctual and reliable in attendance
• Ability to attain Food Handlers certification, if required

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, reach with hands and arms, and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to reach with hands and arms, sit, climb or balance, stoop, kneel, crouch or bend.

The employee is frequently required to lift up 25 to 50 lb.

WORK ENVIRONMENT:

Work generally performed in an office and Casino setting with exposure to extreme hot and cold temperatures, second-hand smoke and a high noise level. Evening and/or weekends, extended hours and irregular shifts may be required.