Slot Shift Supervisor

Position Summary:

Under the direction of the Slot Director, the Slot Shift Supervisor will supervise the slot floor operations which include overseeing Slot Attendants and Slot Techs to ensure that Tesuque PROUD Service Standards are achieved and monitored daily. Assists with training, counseling, scheduling and evaluating slot attendants’ and techs’ performance and effectively handle team member conflicts, guest complaints, and disputes. 

Note: Native American preference will be given.

Duties & Responsibilities:

•    Ensures efficient floor coverage and excellent customer service.

•    Ensures that payouts are performed in a timely manner.

•    Oversees the repair modifications and preventative maintenance on gaming machines, which are beyond the mechanical or technical scope of a Slot Host.

•    Plans and directs work schedules and assignments for Slot Host.

•    Assists with investigations of all cheating attempts, malfunctions, and sub-standard equipment within the department

•    Ensures that employees provide excellent customer service and are treated with respect.

•    Ensures timely and accurate performance appraisals are provided to direct reports with appropriate development plans.

•    Adheres to regulatory, departmental and company policies in ethical manner.

•    Walks the floor, ensuring an excellent patron experience, observing slot performance and handling disputes.

•    Ensures that payouts are performed in a timely manner.

•    Documents slot transactions and other activities on a daily basis.

•    Performs administrative duties such as creating correspondence, memos, email and telephone calls.

•    Enforces and ensures compliance with all company policies and procedures.

•    Ensures the proper training and evaluation of all new and current employees.

•    Compiles, generates and reviews shift reports and takes appropriate actions.

•    Maintains accurate documentation in employee files on a regular basis (recognition, discipline, etc.).

•    Ensures all reports are completed properly on a daily basis.

•    Evaluates and motivates slot team members.  

•    Responsible for all guest service related tasks in assigned areas.

    This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Experience and Education:

•    High School Diploma or General Education Diploma (G.E.D.) is required. 

Minimum Qualifications:

•    Must be able to obtain and maintain a Pueblo of Tesuque Gaming License

•    A minimum of 1 year supervisor experience in a Casino Environment (preferred) 

Physical Requirements: 

While performing the duties of this job, the employee is required to stand and walk for extended periods. The employee occasionally is required to sit, stoop, kneel, crouch, or crawl.  The employee will be required to talk for extended periods and must be able to hear and understand. The employee must occasionally lift or move up to twenty five (25) pounds

Work Environment: 

Work is generally performed in a casino setting with exposure to second-hand smoke and a high noise level. Due to the nature and scope of this position, evenings, weekends, holidays, and extended hours and irregular shifts will be required.    

ADA/EEO Compliance: 

The Pueblo of Tesuque Development Corporation (POTDC) and Tesuque Casino is an Equal Opportunity Employer. In Compliance with the American Disabilities Act, the Corporation will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the employer. 

DRUG-FREE DISCLAIMER 

You will be required to pass a drug screening examination successfully. The use of any drug or other controlled substance that is illegal under Federal Law is not permitted, including medical cannabis.

To Apply:

Resumes are encouraged. However, we will not accept it in lieu of the application. Submit an application by applying online. Incomplete applications may delay or exclude you from consideration.