Guest Service Agent

JOB DESCRIPTION

Want to make a positive impact on our community? Look no further – Hampton Inn Asheville-Tunnel Rd. is the place to be!

Here's the deal: our mission is all about creating unforgettable experiences for our guests, and by doing so, we also uplift the local community. How? Well, when you join our team as a Guest Service Agent, you become the heart and soul of our hotel, making a real difference in people's lives.

Imagine this – every day, you'll have the chance to brighten someone's day, welcome them with a warm smile, and offer them helpful recommendations to explore our beautiful city. As you guide them through the vibrant art culture and the wonders of the Blue Ridge Mountains, you're not just giving them a great experience – you're also supporting the local businesses and artists that make our community thrive.

But that's not all! As you handle check-ins and check-outs with ease, process payments, and assist with any questions or special requests, you'll be creating a home away from home for our guests. And guess what? That positive energy they feel during their stay translates into positive reviews and word-of-mouth recommendations, attracting more visitors to our community and boosting local tourism.

But wait, there's more! Your role goes beyond the hotel walls. We believe in giving back, and we're actively involved in community initiatives and charities. Joining our team means you get the chance to participate in volunteer opportunities, charity events, and local projects, making a direct impact on the lives of those around us.

Plus, let's not forget the ripple effect – happy guests who leave with incredible memories will share their experiences with others, inspiring even more people to visit our community and support the local businesses, artists, and organizations that make it special.

We are committed to creating a positive workplace culture. You'll be part of a diverse and inclusive team that celebrates individuality and encourages personal growth. Not to mention, working with us means you'll be connected to a global community of Hilton team members, all working together to make a difference. Hilton actively engages in philanthropic efforts, supporting causes like environmental sustainability, disaster relief, and youth development. You'll have the chance to participate in these initiatives and witness the positive impact firsthand.

Oh, and did we mention the perks? Not only do you get to be a community champion, but you also get access to a comprehensive benefits package and the Hilton Employee Travel Program, which means you can explore new places and bring back fresh ideas to enrich our community even further.

So, if you're ready to join a team that's all about creating unforgettable experiences while making a positive impact on our community, apply now and let's embark on this journey together. Hampton Inn Asheville-Tunnel Rd. is waiting for you to shine your light and spread the positivity. Let's go!

TECHNICAL ASPECTS OF THE POSITION

• Welcome guests with a smile and help them check in by confirming their reservation, assigning them a room, and giving them their room key.
• Accept payments in different forms (room charges, cash, checks, debit, or credit) and make sure guests receive proper receipts.
• Help guests with the checkout process, making sure to address any concerns or late charges.
• Be the friendly voice that answers all guest calls, takes messages, and helps guests with any requests or questions they may have.
• Work with our Housekeeping and Engineering teams to ensure that guest rooms are ready for check-in.
• Guide guests with parking procedures, and dispatch staff when necessary.
• Provide guests with information about the hotel's amenities, and help them explore local areas of interest by offering directions and recommendations.
• Keep an eye on daily reports, and make sure all special requests are fulfilled and accurate.
• Manage the cash drawer, count it at the beginning and end of your shift, and balance and drop receipts and vouchers in accordance with our accounting procedures.

JOB QUALIFICATIONS

• We're looking for someone with at least a year of experience in customer service, so you can hit the ground running.
• A high school diploma or equivalent is great, and if you have hotel experience, even better!
• Being fluent in English is a must, so you can communicate effectively with our guests and team.
• We want someone who can think on their feet and come up with solutions to any issues that may arise.
• Knowing your way around a computer will be a big help, but don't worry if you're not an expert just yet - we'll provide training.
• One of the most important parts of this role is being friendly and approachable. We want our guests to feel comfortable coming to you with any questions or concerns they may have.

BENEFITS 

• Take care of your health with our Medical, Dental, and Vision plans. We also offer coverage for Critical Illness and Accidents (available for Full-Time employees).
• Enjoy some time off with our Paid Vacation plan.
• Get paid weekly and enjoy the convenience of Direct Deposit.
• Help us find great people like yourself through our Employee Referral Bonus Program.
• Take advantage of the Hilton Employee Travel Program to see the world.
• We're an Equal Opportunity Employer and promote a Drug-Free Workplace.