Photo of Merriweather Lakehouse Hotel, Columbia, MD

Front Desk Associate (PM)

Merriweather Lakehouse Hotel

10209 Wincopin Circle
Columbia, MD 21044

212 Room Hotel
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Compensation: 17.00, Part-Time

Job overview

As a Guest Service Representative, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas.

The ideal candidate will: 

  • Have one year of hotel, customer service and/or sales experience. * Special consideration will be given to those who exhibit a proven track record of exemplary customer service/sales performance in other business fields with strong leadership abilities, excellent oral and written communication skills, proficient computer skills to include Word, Excel, Adobe and guest and employee centric management practices.*
  • Be incredibly friendly, customer centric, love to smile and have knowledge of the local area. 
  • Have good computer skills and brand POS experience.
  • Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests. Answers phone in a prompt, efficient, and friendly manner.
  • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
  • Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs. 
  • Assists with sales and marketing efforts as directed by the Director of Sales and General Manager.
  • Provides a professional image at all times through appearance and dress.

Note: Other duties as assigned by supervisor or management

Benefits for Full Time Employees

  • Medical, Dental, and Vision Coverage
  • 401K retirement plan 
  • Short and Long-Term Disability Income*
  • Term Life and AD&D Insurance 
  • Vacation PTO & Holiday/Sick PTO
  • Employee Assistance Program

*Specific plans for specific positions

Posted September 22, 2023

Merriweather Lakehouse Hotel

4-STAR ACCOMMODATIONS IN A LAKEFRONT SETTING

PREMIUM SUITES FOR ALL OCCASIONS

Penthouse and Presidential Suites can be had just about anywhere. We set out to create a premium experience that cannot be found anywhere else in the region. Whether you are entertaining family and friends, or gathering for business reasons, our premium Penthouse and Presidential suites will make all the difference.

AN ENCLAVE FOR MEETINGS & EVENTS

From corporate meetings, retreats, and holiday events to reunions and board meetings, our new event space can accommodate events of all sizes – indoors and outdoors!

And if exquisite catering is required, our creative culinary team will customize any of our menus to meet your needs.

INDULGE AT THE PEARL SPA WITH THE WELLNESS PASSPORT

Escape THE ordinary and restore the body, mind, and soul any day of the week.

Indulge at The Pearl Spa with four experiences designed to promote holistic self-care. THE wellness passport includes one mind-body movement or meditation class, a one-hour session in THE healing waters, one element experience session, and one 25-minute session in THE great abyss.

LAKESIDE DINING AT LĀK

Lāk serves up classic American tastes emphasizing an upscale dining experience. Closely partnering with Columbia’s local farm culture, Lāk’s culinary team prepares dishes from-scratch, concocting fresh, seasonal creations to satisfy every palate. Overlooking the Lake, the dining experience is memorably distinctive for locals and hotel guests alike, while Rookery Bar & Lounge serves up locally crafted brews, specialty seasonal cocktails and magnetic vibes in an awe-inspiring setting. Each morning, a roaring fire and plush seating welcomes guests to indulge in enticing house-made pastries and Lavazza coffee.

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