Photo of Courtyard Greensboro Airport, Greensboro, NC

Front Desk Agent

Courtyard Greensboro Airport

7811 National Service Road
Greensboro, NC 27409

124 Room Hotel
Managed By BPR Properties

Full-Time

We are looking for highly motivated and energetic Associates to join our Award-Winning Hospitality Team. By joining the BPR Properties Team you will play a key role in ensuring an exceptional guest and colleague experience. BPR Properties fosters an encouraging and supportive network that will allow you to gain hospitality experience and grow your hospitality career. Competitive rates, benefits, and opportunity are all available to our Team Members.  Contact us today, we’re excited to meet you!

The ideal candidate for this position are  individuals with a drive to exert great customer service.

Our team members greet customers immediately with a friendly and sincere welcome, uses a positive and clear speaking voice, listens to and understands requests, issues, and situations from both guests and team members. 

The duties are as follows but not limited to are to answer telephone calls from guests seeking to make or cancel hotel reservations,  assign rooms, issue keys and ascertain guest payment and billing information. Agents answer guest requests for assistance and coordinate with housekeeping and management staff to fulfill guest requests. They provide guests with access to hotel services,  and ensure that mail, faxes and packages are delivered in a timely manner. Agents also deal with irate guests and find ways to resolve issues to the guest's satisfaction. They may also serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations and providing other information about the locale

Agents may also be responsible for bookkeeping duties, including maintaining a cash drawer, preparing bank deposits and posting charges for items that guests may order or use during their stay. Upon checkout, agents calculate the guest's final bill and collect payments. We are seeking candidates who demonstrate proficiency and honesty in handling money for this position.

We require that all applicants have a high school or General Educational Development diploma and one to two years of customer service experience. We are searching for applicants who demonstrate responsibility, friendliness and proper grooming.

Posted February 20, 2024

Courtyard Greensboro Airport

Greensboro home to North Carolina A&T State University & HPU

Discover the Courtyard by Marriott Greensboro Airport, designed to provide greater flexibility for our guests. Come and enjoy a refreshing business and casual atmosphere, where you can finish your upcoming presentation or just relax while having a nicely prepared dinner at The Bistro - Eat. Drink. Connect (TM). Our valued guests will enjoy the advantages of using complimentary wireless internet access while enjoying a cup of specially made Starbucks coffee, available 24 hours a day! We are minutes away from local businesses such as Volvo/Mack International, TE Connectivity, Qorvo, and Honda Jet just to name a few. The hotel is convenient to High Point and Winston-Salem, giving you easy travel options when traveling to the Triad area.