Photo of The Ballantyne, a Luxury Collection Hotel, Charlotte, NC

Massage Therapist

The Ballantyne, a Luxury Collection Hotel

10000 Ballantyne Commons Parkway
Charlotte, NC 28277

244 Room Hotel
Managed By Northwood Hospitality

Compensation: NA, Full-Time

Job Description

Job Summary:

 Performs massages to Ballantyne Spa guests. Provides professional and courteous service throughout each guest's visit to ensure a memorable experience that exceeds expectations.  ***Commission, plus service charge and tips. Also hourly wage for any trainings*** *** Evening Availability****** On Call***

Primary Responsibilities:

  • Administers massage and body treatments to guests according to spa procedures and within the allotted amount of time.  
  • Prepares and maintains the supplies and the treatment areas.  
  • Assists with removal and replenishing of linens daily.  
  • Maintains knowledge of all treatments and has the ability to explain treatments to guests.  
  • Conducts tours of the facility.  
  • Maintains cleanliness and neatness of the facility to ensure immaculate conditions at all times.  
  • Applies imaginative and innovative methods on the job to increase efficiency and service.   
  • Applies education in specific areas of expertise, job related skills and performs a working knowledge of technology.   
  • Exhibits strong dedication and commitment
  • Takes personal ownership in success of core values and core strategies.  
  • Demonstrates the desire to work and put forth extra effort to accomplish vision and mission of others
  • Ability to perform job in honest, forthright manner, treating others fairly and with respect.   
  • Possesses the personal desire to be the best one can be.  
  • Adapts to new job situations, information, quickly. Handles multiple assignments and changes.   
  • Desires to provide 4-Star/Diamond Service to all people at all times.  
  • Doing one's job to the best of their ability and doing what is important to their supervisor.  
  • Always asks:  What I can do to benefit the company  
  • Provides a professional image at all times through appearance and dress.  
  • Follows company policies and procedures.  
  • Note: Other duties as assigned by supervisor or management

Education/ Experience: 

  • High School Diploma or equivalent required. 
  • One year experience in body and massage treatments desired or must show a desire to learn and grow. 
  • Must attend product knowledge training.     

Certification and/or License Requirement:Must possess current licenses and certification as required by state, county, city/town.


  • Must be proficient in all components of massage therapy, e.g., anatomy, physiology, etc.  
  • Must have the ability to work well under pressure without letting that pressure show to guests.  
  • Must be patient, a courteous listener, and able to show empathy.  
  • Must be tactful in insuring the privacy of each guest.  
  • Must possess strong interpersonal skills.  
  • Must have the ability and desire to learn and to stay up-dated in the massage and body work industries.  
  • Must possess the skill and knowledge to perform various types of massages, e.g., Swedish, Deep Tissue, etc.    

Working Conditions: 

  • May be required to work nights.  
  • Will be required to work weekends and holidays.  
  • May be asked to work overtime.   

 Physical/Cognitive Activities:

The major responsibility of this position is to provide services and treatments to our guests; therefore much of the workday is spent moving about and on your feet. A certain degree of dexterity is involved in most of these services, and all can require bending and flexibility, as well as the ability to lift, carry and push up to 25 lbs. This is a physically demanding position.  

Interaction with guests is key in this position and so requires the ability to listen as well as communicate effectively.  

Posted February 22, 2024

The Ballantyne, a Luxury Collection Hotel

The Ballantyne, a Luxury Collection Hotel

Charlotte welcomes guests with gracious service, elegant accommodations and abundant amenities. Explore the spa, 24-hour room service, afternoon tea and leisure offerings. The Ballantyne features beautiful hotel rooms, a lovely cottage and The Lodge at Ballantyne, a 35-room group retreat. Meeting and event with event facilities with spacious and picturesque outdoor venues, on-site group activities and creative culinary offerings.

The Ballantyne is a Northwood Hospitality Hotel that delivers a carefully curated guest experience.


Integrity, Collaboration, Passion

We understand that our people are the hallmark of our success. Our people are the most important assets we have. We are committed to developing talent and building high performance leadership. We understand that the sum of our collective talents and efforts helps us achieve greater results ant thrive. Together is how we succeed.


At The Ballantyne, we value our team members and are committed to providing a comprehensive and competitive benefits package.

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