Security Agent

Description

POSITION PURPOSE:

Performs protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats to life and property to maintain a safe and secure environment.

ESSENTIAL FUNCTIONS:

• Alternate between patrolling and dispatch. Patrolling: Walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions. Requires verbal communication using two way radios, bending, stooping and kneeling as in performing CPR (if trained). Dispatch: Monitoring employee entrance and closed circuit television cameras. Checking packages, bags, purses, briefcases etc. to ensure no unauthorized food or Hotel property is being removed. Screen persons entering the property for purpose and authorization.

Maintain order in the hotel, dealing with the welfare of guests. Coordinate expedient response to emergency conditions such as fire, safety hazards and threats to life and/or property in a calm, rational and persuasive manner. Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons and property. Requires grasping, lifting and or carrying or otherwise moving persons, packages, luggage, wheelchairs and safety equipment using manual dexterity of hands.

Answer security telephone calls and respond in a timely manner based on priority. Maintain current and accurate logs of all keys, pagers, radios, and other miscellaneous supplies that are provided to employees for the performance of their duties. Maintain current and accurate inventory of all equipment and supplies kept in the security dispatch office. Memorize and monitor life safety system installed at the security dispatch office e.g. “Hold-up” alarms and door alarms, knowing the correct procedure for dispatching officers when these systems are activated. Maintain communication through the use of two-way radios, telephones, and pagers. Always employ the highest degree of professionalism while communicating.

Patrol grounds and monitor any unusual activity and in the case of suspicious behavior report directly, via radio, to the security dispatcher on duty; report any alarms similarly. Memorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.

Use a clear, concise English speaking voice, listen with empathy, provide accurate information and document legibly all appropriate incident information.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

• Security officers must be familiar and perform all items described in the security dispatcher job description (see attached).
• Escort guests and employees as required to parking structure, provide same for employees carrying house banks.
• Provide a high level of guest service by supporting other departments in assisting guests.
• Other duties as assigned by the supervisor.
• Check employee packages as they exit to ensure no food or Hotel property is being removed. Screen persons entering this entrance for purpose and authorization.
• Receive, record and store lost and found items.
• Provide accurate information to inquirers for directions, hours of operation, etc.
• Other duties as assigned by the supervisor or Human Resources.

QUALIFICATION

• High school diploma preferred. Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities.
• Prior clerical and hospitality industry experience preferred.
• CPR certification and first aid training preferred, but not required.
• Applicants with additional language and computer skills preferred.
• May be required to work night, weekends, holidays and/or Festival of Lights.

PHYSICAL

• Ability to perform duties within extreme temperature ranges.
• Ability to climb stairs and ladders at a rapid pace.
• Ability to grasp, lift and/or carry or otherwise, a maximum of 100 lbs. Sufficient manual dexterity in hands.
• Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift.

ADDITIONAL INFORMATION

• Ability to follow written and or verbal instructions.
• Ability to listen effectively, speak, read and write English clearly to ascertain and document important information.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.

Thorough knowledge of the layout of the building, function rooms, and some knowledge of the city and surrounding areas.

For applicants who will be working in California, the anticipated compensation range for the position is $19.00 per hour. The salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to years of experience within the job, years of experience within the required industry, education, work location, etc. Crescent Hotels is a multi-state employer and the salary ranges indicated herein may not reflect positions that work only in other states.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)