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Assistant Marketing Manager

Hilton Grand Vacations

5323 Millenia Lakes Blvd #400
Orlando, FL 32839

Corporate Office


Job Description

What will I be doing?

As an Assistant Marketing Manager, you will handle and advise the activities of the local Marketing team, in support of the Marketing Manager, to acquire maximum production and efficiencies. This position is expected to spend a majority of the time in the field supporting the marketing locations and Team Members. Besides supporting the field, time will be spent conducting administrative work in the office as advised by the Manager/Director.

  • Leads the team to support overall department processes and procedures. Held accountable to implement all departmental and Company guidelines and policies
  • Recruits and interviews potential new Team Members, along with participates in new hire training and mentoring
  • Proactively seeks and schedules ongoing workshops and training sessions (both group and 1:1 in the field) to support maximum production, team building and culture
  • Interacts with Sales Managers and ensures all Marketing needs are met with tours at the sales gallery
  • Participates and leads in department meetings, training sessions, and other meetings required
  • Develops/coaches individual Team Members, in an ongoing process, to ensure their dedication and understanding of the sales process to generate maximum efficiencies
  • Coordinates and leads monthly trainings for Marketing Team Members who are underperforming in making their numbers in previous month(s)
  • Regularly informs Manager of any relevant information in regards business needs and/or Team Members
  • Implements and maintains tools used to improve productivity for Team Members
  • Partners with Marketing Manager to ensure accurate documentation of all Team Member issues within Marketing and provide coaching and performance documentation to Team Members for performance standards, including performance reviews
  • Responds to Team Members inquiries regarding payroll, NQ’s, coding, spiffs
  • Creates and develops a motivated Team environment
  • Handles Employee Relations matters appropriately and seeks counsel from leadership/Human Resources when needed
  • Ensures staffing is at optimum levels based on departmental requirements
  • Effectively manages schedule and PTO requests to achieve department requirements
  • Ensures timely processing of schedule for team on weekly basis.
  • Verifies Policies/Procedures and Training Manuals are updated as directed by Manager/Director.
  • Meets and achieves monthly, quarterly, and yearly goals for: tour flow, volume, penetration, VPG, and package sales.
  • Assists in resolving customer relations issues pertaining to Marketing at the sales galleries or post tour
  • Ensures all locations have current promotions and materials including gift lists, invitations, and promotional items
  • Ability to cover shifts for absent Team Members including interacting with guests, booking of tours and selling of packages.
  • Regularly monitors marketing rep’s presentations and all customer interactions
  • Ensures that staffing at all locations are at optimum levels based on production and departmental requirements. Ensures coverage at all locations in event of call outs/shift changes
  • Anticipates challenges and proactively problem solves with Management to mitigate effects on production
  • Adheres to the HILTON Values, while also holding Marketing Team Members accountable to them as well
  • Carry out all other reasonable requests by Management of which one is capable of performing.
  • Must be available to work Saturdays, Sundays, evenings, all holidays and any other days/ hours as required per business needs.

All in compensation range would be $110K - $140K

What will it be like to be a Team Member

At the core of our company's success are our Team Members! We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and outstanding travel benefits.

Don’t wait! Apply today.


What are we looking for....

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

  • High School Diploma/GED
  • At least 3 years of Sales Experience
  • At least 2 years of supervisory/managerial experience
  • Strong ability to recruit, train and motivate Marketing professionals
  • Must have proven track record of success in field Marketing
  • Must be flexible and able to work a variable schedule, including evenings, weekends, and holidays based on call center needs
  • Proficient in MicroSoft Office
  • Timeshare industry experience preferred

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Posted November 16, 2023

Hilton Grand Vacations

Hilton Grand Vacations 

There’s something truly unique about Hilton Grand Vacations. The foundation of our culture is about creating memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and commitment to our brand that has fueled the success of Hilton Grand Vacations.

Hilton Grand Vacations develops, markets, and operates a system of brand-name, high-quality vacation ownership resorts in highly desirable vacation destinations. Our company also manages and operates two innovative club membership programs: Hilton Grand Vacations Grand Vacations Club® and The Hilton Club®, providing exclusive exchange, leisure travel, and reservation services for more than 250,000 Club Members.

Taking Your Career to New Frontiers

At Hilton Grand Vacations, we are committed to enriching the lives of our Club Members and guests with memorable vacations in some of the world’s most sought-after destinations. Our culture of hospitality also extends to our more than 7,500 Team Members who collectively play an important role in delivering exceptional service, quality accommodations, and positive travel experiences. That’s why we’ve created a workplace that supports growth, opportunity, work-life balance, and respect throughout our Club affiliated properties, sales centers, and corporate offices around the globe.

We offer an extensive array of benefits, from paid time off, travel discounts and bonuses to the best parental leave plans in the business, to attract the most qualified and driven candidates in the industry. As the leader in vacation ownership, we are focused on helping each and every one of our Team Members produce their best work so they can reach their fullest potential.

Interested in our career opportunities? Join our talent network today!