Photo of Hyatt Place Greensboro, Greensboro, NC

Guest Service Agent

Hyatt Place Greensboro

1619 Stanley Road
Greensboro, NC 27407

124 Room Hotel
Managed By Fine Hospitality Group

401K, hotel discounts, bonus program, growth opportunities within the company

Compensation: 14.00, Part-Time

Reports To:    Front Office Manager, General Manager


  • High school diploma or equivalent
  • Ability to speak fluent English
  • Stand for long periods of time behind the desk and front office areas
  • Carrying or lifting items weighing up to 50 pounds.
  • Handling objects, products, and computer equipment
  • Willing to work weekends, and/or holidays.

General Responsibilities: 

  • Provide prompt, friendly, courteous, and professional guest service.
  • Ability to perform check-in / check-out of hotel guests in a timely and professional manner
  • Act as the Manager on Duty (MOD) when scheduled.

Specific Responsibilities: 

  • Register guests, issue room keys, provide information on hotel services, local area and room location.
  • Answer phones in a prompt and courteous manner.
  • Upsell rooms where possible to maximize hotel revenue.
  • Be proficient on the use of the Property Management System.
  • Completion of all brand trainings for their discipline. Required to log on to Brand Portal, know and learn the brand requirements needed for their position. 
  • Have a good understanding of all of hotel operating procedures.
  • Accurately process all cash and credit card transactions in accordance with the established procedures.
  • Administrative responsibilities such as data entry, reporting etc.
  • Respond appropriately to guest complaints and guest requests and make appropriate service recovery actions to ensure total guest satisfaction.
  • Perform other duties as assigned including guest room tours, special guest requests, breakfast set up, cleaning lobby area, setting up meeting room, data entry, document scanning, and preparing reports.
  • Read and document all events, incidents in the communication log.
  • Ensure the proper appearance of the lobby and all public areas, including the breakfast area.
  • Ensure processes are followed to protect the identity, safety and security of the guests and fellow employees.
  • Be proficient on the use of all front office equipment such as credit card machine, copier, and fax.
  • Be willing and able to work any shift.
  • Have complete knowledge of room types and offered rate plans.
  • Fully understand the hotel’s franchise policy on guaranteed reservations and no- shows.
  • Process cancellations and modifications to reservations.
  • Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates.
  • Promote teamwork and quality service through daily communications and coordination with other departments.

Optimum Attributes: 

  • Effective communication skills
  • Pleasant personality
  • Good team player
  • Good listener
  • Well-groomed and professional appearance
  • Open with praise and discrete with criticism

Performance Standards: 

Annual performance evaluations are subjected to contributions of measurable value to hotel metrics and goals.

Posted September 15, 2023

Hyatt Place Greensboro

With its chic, casual design, Hyatt Place Greensboro is a unique hotel for today’s traveler. Spacious rooms are equipped with tech features like free Wi-Fi and Hyatt Plug Panels that integrate your personal laptops and tablets. Approachable Gallery Hosts are here 24/7 to help with whatever you need. Plus, we’re central to exciting Greensboro destinations, e universities, downtown, shopping, and dining.

You’ll feel right at home in your spacious hotel room with its contemporary décor and modern amenities. Luxuriate in a plush, Hyatt Grand Bed. Watch your favorite shows or play games on the 42-inch flat panel HDTV, with swivel action, so you can move around the room. The Cozy Corner living area is the place to relax and unwind, and the sofa converts to a queen-size bed. Take a swim in our seasonal, heated outdoor pool and feel free to use the nearby fitness center. Traveling with your pet? They’re more than welcome at our Greensboro hotel.

Every morning, guests are welcome to savor the best breakfast in town - and with our compliments. The a.m. Kitchen Skillet serves up an appetizing array of foods including favorites from the Fridge like fruit juices and milk; the Bowls Bar with cottage cheese, oatmeal, and yogurt; the Bread Box full of pastries (yum!) and multigrain breads; and our signature Breakfast Sandwiches - try stopping at just one. Food is available 24/7. During the day, the Kitchen is yours, with real dishware and a casual buffet setting. In the Gallery, grab a cup of coffee, a cocktail, or a few snacks.


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