Photo of The Ballantyne, a Luxury Collection Hotel, Charlotte, NC

Spa Supervisor

The Ballantyne, a Luxury Collection Hotel

10000 Ballantyne Commons Parkway
Charlotte, NC 28277

244 Room Hotel
Managed By Northwood Hospitality
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Compensation: 17.00, Full-Time

Job Description

JOB SUMMARY

Assists the Spa Director and Spa Managers in overseeing the daily operations of The Spa at Ballantyne, to include front desk, issuance, fitness center, indoor pool, guest relations and reservations.

Pay Rate: $17/hourly

JOB DUTIES

  • Oversees and monitors incoming calls taken by member services representatives for quality assurance in accordance with Forbes, Marriott and company standards. Ensures calls are handled professionally and reservations are booked per the guest's needs while maximizing profitability.
  • Responds to and resolves elevated guest complaints and concerns promptly and professionally. Follows-up to ensure guest satisfaction.
  • Assists with monitoring and maintaining staffing levels in all departments to ensure adequate coverage and availability of appointments at all times.
  • Assists guests in person and via phone in a timely and professional manner. Answers questions and provides information regarding spa services.
  • Supervises spa employees during shift, to include spa and salon providers, spa coordinators. Ensures highest level of luxury service provided at front desk, reservations, lounge/locker room, lunch service, pools and fitness center.
  • Works with department leads to ensure room assignments and daily checklists are completed.
  • Makes sure all opening/closing job duties are performed when working these shifts.
  • Monitors and maintains the cleanliness and neatness of the facility to ensure immaculate conditions at all times.
  • Conducts pre-shift meetings.
  • Assists in implementing and overseeing programs, activities and special events.

MINIMUM JOB QUALIFICATIONS

  •  High school diploma or equivalent. Two year degree preferred.
  • Previous supervisory experience, preferably in a Forbes 4-star spa

SKILLS AND ABILITIES

  • Excellent verbal and written communication skills
  • Strong computer skills. Experience using Open Activity and Micros systems preferred.
  • Strong time management and organizational skills
  • Ability to sit, walk, stand, hear, talk, listen, reach, grasp and perform repetitive motions
  • Ability to push, pull, lift, carry or otherwise move up to 10 lbs.
  • Ability to work a flexible schedule, including evenings, weekends and holidays

EEO and ADA Statements

The Ballantyne is an Equal Opportunity Employer. We are committed to hiring a diverse workforce and maintaining an inclusive culture.

Reasonable accommodations may be made to enable individuals with disabilities to perform the 

essential functions of the job.

Benefits:

  • 401k after 90 days, fully vested, company match to 3%
  • Medical (4 plan choices)
  • Dental (2 Plan choices)
  • Vision
  • Employee Assistance Program (EAP)
  • Flexible Spending Account (FSA)
  • Awesome Paid Time Off policy
  • Mariott Hotel Discounts Worldwide
  • Northwood Hospitality Discounts 
  • Discounts at our Gallery Restaurant and Spa
Posted January 30, 2024

The Ballantyne, a Luxury Collection Hotel

The Ballantyne, a Luxury Collection Hotel

Charlotte welcomes guests with gracious service, elegant accommodations and abundant amenities. Explore the spa, 24-hour room service, afternoon tea and leisure offerings. The Ballantyne features beautiful hotel rooms, a lovely cottage and The Lodge at Ballantyne, a 35-room group retreat. Meeting and event with event facilities with spacious and picturesque outdoor venues, on-site group activities and creative culinary offerings.

The Ballantyne is a Northwood Hospitality Hotel that delivers a carefully curated guest experience.

Values

Integrity, Collaboration, Passion

We understand that our people are the hallmark of our success. Our people are the most important assets we have. We are committed to developing talent and building high performance leadership. We understand that the sum of our collective talents and efforts helps us achieve greater results ant thrive. Together is how we succeed.

Benefits

At The Ballantyne, we value our team members and are committed to providing a comprehensive and competitive benefits package.