Photo of Hotel Ballast Wilmington, Tapestry Collection by Hilton, Wilmington, NC

Guest Services Agent

Hotel Ballast Wilmington, Tapestry Collection by Hilton

301 North Water Street
Wilmington, NC 28401-3934

272 Room Hotel
Managed By OTH Hotels & Resorts

Vacation, PTO, Sick, 401K

Lovely waterfront hotel seeking an enthusiastic person to join our Front Desk Team !

Compensation: 14.00-15.00, Full-Time

Hotel Ballast, located on the famous Wilmington Riverwalk, is seeking a Front Desk Agent to provide exceptional customer service to guests during the check-in and check-out process. Open availability is needed. 

Responsibilities:

  • Register guests and assign rooms
  • Accommodate special requests as able
  • Ensure accurate guest information is received
  • Process guest check-outs
  • Follow procedures on posting charges, cashing checks, safe deposits, and refunds
  • Resolve guest grievances
  • Knowledgeable ins safety and emergency procedures 
  • Promote and sell special hotel programs
  • Knowledgeable of hotel layout, room rates, and types of rooms
  • Provide exceptional service and a welcoming smile!

Requirements:

  • 1+ years in customer service
  • Neat appearance and pleasant personality
  • Ability to work on feet for extended period of time
  • Excellent communication skills
  • Pleasant telephone demeanor
  • Weekend availability required
Posted February 19, 2024

Hotel Ballast Wilmington, Tapestry Collection by Hilton

Our Hotel

Hotel Ballast, located on the historic Downtown waterfront, is a celebration of Wilmington’s time-honored maritime past. With many original characteristics, including an original spiral staircase and impressive drive aisle, our uniquely uplifting hotel pays respect to the local history – all complemented by modern Southern hospitality.

Events

We offer 17 meeting rooms, 18,840 square feet of flexible event space or the waterfront terrace. 

  • Latest A/V equipment
  • Catering options
  • Dedicated wedding planner

Other Job Openings