Assistant Manager, Hotel Housekeeping

Under the direction of the Sr. Housekeeping Manager, the Assistant Manager Housekeeping is responsible for the day-to-day operations of the Hotel department. This integral role focuses on managing, maintaining, and improving the housekeeping services and operations. The Assistant Manager of Housekeeping will work closely with the Senior Housekeeping Manager by leading the department’s service and standards to align with Forbes standards and the enterprise. Additionally, the Assistant Manager of Housekeeping is responsible for meeting and exceeding employees’ and guest’s service experience expectations.

Essential Duties & Responsibilities

1. Assists Sr. Housekeeping Manager in leading and administering all housekeeping operations including, but not limited to; inventory control, department management (such as payroll, scheduling and time off request) enforcement and training of procedures and operation standards, participating and facilitating department meetings. Conduct daily Rooms’ inspections for suites, VIPs and site inspection rooms. Complete scored rooms inspections for all supervisors at minimum 6 vacant clean rooms and 4 occupied rooms daily. Inspect 1 houseman’s section daily and provide a score.

2. Drives results through staff development and appropriate training programs, monitors result through evaluation, inspection, and analysis. Ensures effective processes, positions, and performance management systems are in place.  Managing the selection, training, and development of Associates, focusing on maximum productivity and Associate and guest satisfaction.  Provides leadership and direction in the execution and measurement of guest service standards within all operations to ensure continued growth and profitability.

3. Follows health and safety policies and procedures for staff and safeguards their compliance. Ensures all team members consistently meet all standards of safety, cleanliness and maintenance throughout the department, and required certifications are up-to-date. Constant inspections of the hotel to ensure adherence to our cleanliness and maintenance standards.  Ensures proper usage of chemicals and cleaning supplies by monitoring usage, confirming complete training for team members, and ensuring proper labeling of hazardous supplies in accordance with federal, state, local, and enterprise regulations. Ensures all equipment is maintained and used accordingly.

4. Follows-up to ensure all maintenance requests pertaining to guest rooms and departmental equipment are addressed in an efficient manner. Oversees the quality and performance of associates. Ensures laundry par levels and usage are compliant with hotel demands.

5. Monitors and evaluates all daily departmental activities to ensure the successful day-to-day management of operations. Analyze departmental issues and recommends to Sr. Housekeeping Manager courses of action to improve and/or enhance the overall department performance.  Assists with monthly supply inventory and quarterly linen inventory.

6. Maintains familiarity with Forbes Travel Guide standards and occupational knowledge and skills by enforcing standards, attending seminars, educational workshops and classes.

7. Assists Sr. Housekeeping Manager in operations of department. Analyzes labor reports, monitors inventory, consumption and ordering for replacement of guest and cleaning supplies and reports discrepancies.

8. Creates an environment that motivates employees to collaborate, learn, perform, and develop their skills. Oversees a diverse team of well-trained team members by leading by example, empowering, sharing knowledge, and coaching throughout the employment lifecycle.  Coordinates department activities with other departments to facilitate and ensures increased levels of communication and guest satisfaction.

9. Performs other duties as assigned to support the efficient operation of the department and assumes other responsibilities, duties, tasks and assignments that contribute to the mitigation or response to any public health emergency.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!