Photo of San Manuel Band of Mission Indians, Highland, CA

Sr. Business Services Analyst, IT

San Manuel Band of Mission Indians

26569 Community Center Drive
Highland, CA 92346



This position’s primary responsibility is to provide operational, product and technology services for the assigned business units and systems. This position strives to maximize the efficiency of the enterprise through the application of technology by partnering with assigned business units. In addition, the Sr. Business Services Analyst mentors other Business Services Analysts within the team and is the technical lead on large projects related to assigned business units and systems. The Sr. Business Services Analyst is the subject matter expert on a number of the core systems assigned to the role.

Essential Duties & Responsibilities

  • Lead and direct high-priority complex projects for assigned business units, which often require considerable resources and high levels of functional integration and interaction with business sponsors.
  • Mentor new and more junior Business and Systems Analysts on systems, processes and vendor management.
  • Design and maintain agreed service level agreements with the business and vendors.
  • Maintain an understanding of system capabilities and their application to the specific needs of our business.
  • Remain current with system enhancements and new products and how they apply to our business.
  • Recommend changes to products and processes to improve the manner in which we conduct business.
  • Develop and administer application training programs to improve the knowledge and performance of systems.
  • Collaborate with project sponsors to determine systems and services scope and vision.
  • Clearly identify stakeholders and establish user classes, as well as their characteristics.
  • Conduct interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
  • Identify and establish scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.
  • Work with stakeholders and project teams to deliver upon committed solutions.
  • Research, review, and analyze the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes.


  • Bachelor’s Degree in Computer Science, Business Administration or a related field is required.
  • Minimum seven (7) years’ experience in Information Technology in the Gaming Industry with either a Casino Operator or Gaming Vendor.
  • Equivalent combination of education and experience may be considered in lieu of educational requirement.
  • Extensive experience with Gaming and Hospitality Systems, including, but not limited to, Casino Management Systems, Point of Sale Systems, Property Management Systems, Promotional/Marketing Systems, and other industry-specific systems.
  • Demonstrated knowledge of the enterprise’s core business process and operations.
  • Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development.
  • Experience overseeing the design, development, and implementation of software and hardware solutions, systems, or products.
  • Ability to create systematic and consistent requirements specifications in both technical and user-friendly language.
  • Exceptional analytical and statistical skills with the ability to apply them to systems issues and products as required.
  • Clear understanding of product management and market placement.
  • Demonstrated project management skills and project management software skills, including planning, organizing, and managing resources.
  • Understanding of application development and software development life cycle concepts.


  • At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.
  • Certifications such as Project Management Professional, ITIL, Business Analyst Professional and/or application-specific accreditations desirable when combined with relevant experience.

San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

Posted February 18, 2024

San Manuel Band of Mission Indians

The San Manuel Band of Mission Indians is a federally-recognized Indian tribe located on the San Manuel Indian Reservation near Highland, California.  San Manuel exercises its inherent sovereign right of self-governance and provides essential services for its citizens by building infrastructure, maintaining civil services, and promoting social, economic, and cultural development.  

 The Serrano people of San Manuel have called this area home since time immemorial and are committed to remaining a productive partner in the San Bernardino region. The Reservation, once only 640 acres, is now over 1,100 acres in size. 

The call of Yawa’ – to act upon one’s beliefs – inspires the Tribe to give back to the areas they call home and support organizations working to create a better tomorrow in the Inland Empire and Indian Country. 

Our support is directed to organizations providing services in San Bernardino and Riverside counties, including:

  •         501(c)(3) nonprofit organizations
  •         Public schools
  •         Private schools
  •         Charter schools, and 
  •         Local government agencies

The Tribe also operates Yaamava' Resort & Casino at San Manuel (formerly known as San Manuel Casino®), the Palms Casino Resort, as well as other enterprises. 

We value our employees and offer a comprehensive Benefits Program

Our team members enjoy a competitive base salary, an annual discretionary performance bonus, and an annual merit increase as part of our total rewards package. Additionally, San Manuel supports team members' financial health through 401(k) retirement savings plans that offer a 2% core discretionary contribution and matching, and a host of other services - from discounts to tuition assistance.

Apply today to join our team!