Photo of Shangri-La Resort, Monkey Island, OK

Host / Hostess

Shangri-La Resort

57301 E Highway 125
Monkey Island, OK 74331

119 Room Resort
Managed By Crescent Hotels & Resorts
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Seasonal, Full-Time

Description

POSITION TITLE: Host/Hostess

CLASSIFICATION: Non-Exempt

DEPARTMENT: Food & Beverage

SUPERVISOR: Venue Manager

Position Summary: 

Under direct supervision of the Venue Manager, Host/Hostess maintain efficient and courteous food and beverage operations by greeting guests, anticipating guest’s needs, providing knowledgeable Food & Beverage service, and providing consistent professional guest relations with a positive upbeat personality. Works efficiently in a team-based environment and must follow all alcohol beverage and food handling policy guidelines as well as all resort internal controls, consistently.

Essential Duties & Responsibilities: 

  • Provides excellent guest service to all guests.
  • Provides efficient, smooth, and accessible guest service in coordination with kitchen staff when food offerings and specials are provided.
  • Accepts and confirms reservations daily.
  • Greets and seats guests to their dining table.
  • Operates POS to conduct sales transactions, handles cash and makes change as required.
  • Computes bills, itemizes lists and balances tickets.
  • Responsible for cash handling and tendering checks.
  • Manages floor seating and schematic set up.
  • Handles reservation system with accurate maintenance of data base and information.
  • Maintains a neat, orderly and stocked host/hostess desk.
  • Contributes to a team effort and accomplishes related results as required.
  • Inspects dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations.
  • Ensures all menus are wiped down, free of spots or stains, and complete.
  • Ensures entry doors are clean, free of debris.
  • Check with managers to assure there are no large or private parties scheduled.
  • Maintains seating charts and organization of reservations including knowledge of dining room and entryway.
  • Distributes and tracks evenly all guests to servers.
  • Keeps constant contact with the servers and the kitchen staff to obtain a smooth service.
  • Must have high energy and motivated personality.
  • Maintains proper attendance in accordance with Shangri-La Attendance policy.
  • Due to changes and modification in the job from time to time, we require employees to be flexible and assume other responsibilities assigned by management as management sees the necessity; some assignments may not be listed in this description at this time.

Education and Experience:

High school degree or GED preferred, plus recent experience in the restaurant field as a server or host; restaurant must be a considered a high-volume table side service restaurant. Must be 18 years of age or older. Must be able to obtain a Food Handlers card. No felony, theft or stealing convictions. Must be able to successfully pass a background investigation, Food Handlers Permit and to include the following:

Knowledge, Abilities, Skills, and Certifications:

  • Knowledge of dining and food maintenance operations and guest service.
  • Knowledge of all menu items.
  • Ability to communicate, read, and writes clearly in basic English.
  • Ability to demonstrate outstanding guest service at all times.
  • Knowledge of cash handling.
  • Ability to service guests in a professional appearance and manner.
  • Strong ability to follow instructions and work in a stressful and busy environment.
  • Knowledge of State Laws regarding Alcohol service and assertive in the enforcement of said alcohol law.
  • Knowledge of POS system and or reservations system.
  • Knowledge of internal controls and commitment to follow, consistently.

Physical Demands:

While performing the duties of this job, the employee regularly is required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds.

Work Environment:

Work is generally performed in resort venues and kitchen areas, banquet areas with exposure to heat, cold, fumes, steam, and a high noise level. Days, evenings, swing shift, holidays and/or weekend work are required. Extended hours and irregular shifts may be required.

Some of the amenities/perks provided are:

  • Affordable Furnished & Utilities paid housing close to Shangri-La Resort for out of area candidates at $250 per month.
  • Lunch and Dinner provided daily.
  • Transportation to and from the airport and/bus station
  • Complimentary Golf
  • Discount on water activities
Posted March 9, 2024

Shangri-La Resort

Shangri-La Golf Club, Resort & Marina is located at the tip of Monkey Island in the center of northeast Oklahoma’s beautiful Grand Lake O’ the Cherokees, providing the ultimate escape. Golf, boating, parasailing, yacht charters, luxury lodging, and our unmatched concierge service make us a unique destination, no matter how you define your great escape.

At the tip of your island is an oasis of luxury. With 119 rooms our resort hotel features state-of-the-art resort amenities in world-class surroundings. From outdoor recreation to roof-top cocktails, swimming to sunbathing, casual dining, to waterfront entertainment, our resort hotel is the perfect place to rest, play, and make new memories of a lifetime. It is the ultimate island escape.