Photo of Isleta Resort & Casino, Albuquerque, NM

Employee Relations Coordinator

Isleta Resort & Casino

11000 Broadway SE
Albuquerque, NM 87105

Casino Resort

Compensation: $20.31 per hour, Full-Time

Position Summary:

Employee Relations Coordinator performs professional level human resources duties in the administration of employee relations. The position is expected to independently perform a full range of duties and responsibilities in a timely manner with minimal supervision and instruction while maintaining a high degree of confidentiality.

Isleta Resort and Casino Guest Service Agreement

All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.

Essential Functions and Responsibilities: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

  • Ensures positive employee relations and morale for the Company. Maintains employer-employee relationships that contribute to productivity, motivation and morale.
  • Under minimal supervison, performs highly complex clerical and administratvive duties to assist Employee Relations Department.
  • Assist customers and/or employees with difficult or complex issues when applicaple. Assist customers and/or employees with Employee Relations issues.
  • Conducts complex research and processes complex documents in Employee Relations.
  • Composes correspondence, reports, memoranda and other materials requiring independent judgment as to content, accuracy and completeness.
  • Interacts with other Office/Departments and outside individuals and/or organizations to obtain and provide complex information.
  • Will conduct harassment awareness training and/or other Employee Relations trainings.
  • Maintains open communication among all departments and keeps Management informed of all activities, issues, and special events.
  • Will assists with personnel-related investigations including responding to any formal/external requests for information/documentation.
  • Ensures Management are advised promptly of outstanding, unresolved issues and kept current on solutions used in resolving issues.
  • Will assist with the administration of the Employee Grievance Process in accordance with Company Policies and Procedures.
  • Will respond to all intial state UI claims and serves and property representative during UI hearings.
  • Will perform in HRIS data entry as required by HR Management.
  • Will perform Exit Interviews and Stay Interviews.
  • Will perform in maintaining all Employee Relations records, hard drive, and files.
  • Maintains all Employee Relations Reports and files as required.
  • Serves as employee advocate.

Accountability and Supervision:

  • None

Education and Experience:

  • High School Diploma or GED equivalent required.
  • Associates Degree in Human Resources or related field preferred.
  • Professional Human Resources Training preferred.


  • One (1) year proven work experience as a HR Coordinator, Assistant, or similar role.
  • Or an equivalent combination of relevant education, experience, and training.

Special Requirements, Licenses, and Certification

  • Must be able to acquire and maintain Key Gaming License issued through POIGRA.
  • Must be able to successfully pass a pre-employment drug test and background investigation.
  • Must be flexible with work schedule. Must be willing to work any days/hours as needed or required to meet business needs.

Knowledge, Skills, and Abilities

  • Relevant Federal, state and local laws, rules, regulations, codes and/or statutes.
  • Must possess strong communication skills;
  • Must possess and exhibit extensive knowledge in office etiquette, general office maintenance and practices, filing systems (alpha and numeric), documentation procedures and methodologies, operation of standard office equipment, and basic public relations.
  • Must possess and exhibit strong computer skills with related software applications to include Microsoft Office, Outlook, and associated HRIS Systems.
  • Must possess and exhibit strong organizational and time management skills with the ability to multi-task and meet deadlines under high levels of stress under minimal supervision.
  • Must possess and exhibit strong critical and analytical thinking skills.
  • Must possess and exhibit strong communication and interpersonal relations skills both verbally and in writing.
  • Must possess and exhibit an absolute commitment to world class customer service.

Physical Demands and Work Environment

  • Must be able to lift, move, and place 25 pounds.
  • Must be able to stand, walk, and/or sit for extended period of time.
  • Must be able to maneuver within a work area in close surroundings.


This job description is intended to provide an overview of the requirements of the position. It is not necessarily all-inclusive and the job may require other essential and/or non-essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the right to add, modify, or exclude any essential or non-essential requirement at any time with or without notice. Nothing in this job description, or by the completion of any requirement of the job by the employee, is intended to create a contract of employment of any type.

Native American Preference Policy

Isleta Resort and Casino will at all times and for the positions give hiring, transfers, and promotional preferences to qualified Native American applicants in the following order: 1. Enrolled Pueblo of Isleta Tribal Member; 2. Enrolled pueblo of Isleta Descendants; and 3. Registered Native American from a federally recognized tribe.

Posted February 26, 2024

Isleta Resort & Casino

Isleta Resort and Casino is located 7 minutes from Albuquerque International Airport and is minutes way from the Historic Old Town and Downtown Albuquerque, NM.

Our casino features more than 1,700 of the latest exciting reel and slot machines, 24table games, including Blackjack, Roulette, Pai Gow Baccarat, High Card Flush, Head’s Up Hold ‘Em, with designated smoking and non-smoking gaming areas, a dedicated High Limit Room and a Poker Room. The Sports Book provides automated wagering Kiosks, over 40 HD TV’s, a full service bar and food service from Panda Express and Chile Ristra. We also host the largest Bingo Showroom in New Mexico with multiple progressives. 

We offer 201 spacious deluxe hotel guest rooms and suites, with magnificent views overlooking the Rio Grande Bosque, including breathtaking sunrises and vibrant sunsets. There are over seven (9) food and beverage outlets offering gourmet to casual cuisine, live entertainment and exotic cocktails.

The Jar Spa offers access to a co-ed hot tub featuring a cascading waterfall. Guests enjoy a selection of cuisine and cocktails delivered by room service as they lounge by the pool in private cabanas and a heated Jacuzzi. They also have complimentary access to our fitness center.

Our showroom seats 2,200 guests and with permanent, stadium style seating, and we offer over 100,000 sq. ft. of indoor/outdoor meeting and event space to accommodate any professional or private special occasion.

Isleta Golf Club, our 27-hole Championship golf course, is nestled at the edge of the spectacular Rio Grande Bosque,  is one of the Southwest’s premiere golf destinations.

The Fun Connection features 24 modern bowling lanes with automatic scoring Cosmic, league and open bowling lanes, 12 projection screen televisions, Brunswick billiard tables, as well as the latest in arcade and prize games and a Snack bar.

Guests can camp in our spacious RV park while at Isleta Resort & Casino with full hookups and utilities, and all of the modern conveniences, such as showers and laundry facilities, the Bait and tackle convenience store, walking paths and playground, two lakes for fishing, and a covered Event Space Pavilion.

Also, located just minutes south of Isleta Resort & Casino is the Palace West Casino, featuring a 100% smoke free casino with over 250 slot and video game machines.

Isleta Resort & Casino Where Your CAREER Begins!

  • Comprehensive benefit package & Matching 401K program
  • Employee assistance program
  • Excellent Paid Time Off (PTO) program to include paid time for your BIRTHDAY!
  • Employee recognition events and incentives
  • FREE hot meal during shifts
  • Leadership and development training programs & Mentorship program
  • Community and volunteerism programs
  • Employee referral incentives, employee discount programs AND MUCH MORE!!!

Other Job Openings