Photo of Isleta Resort & Casino, Albuquerque, NM

Custodial Hdc Supervisor

Isleta Resort & Casino

11000 Broadway SE
Albuquerque, NM 87105

Casino Resort

Compensation: $18.04 per hour, Full-Time

Age Requirement: 21 years or older

Position Summary:

 This position is responsible supervising and coordinating activities for the heavy duty cleaning of the Isleta Resort and Casino.  These duties include floor stripping/refinishing, carpet cleaning and extraction.  Heavy Duty Technicians are responsible for areas that may not necessarily be maintained by the Custodial Porters.  This responsibility is extended primarily to the exterior perimeter of the building extending 10’ to 20’ out and including the compactor area.  All other exterior grounds and surrounding areas of the Isleta Resort and Casino are the responsibility of the Facilities Maintenance Department. Promotes and exhibits World Class Guest Service to all the Isleta Resort and Casino employees and guests.

Isleta Resort and Casino Guest Service Agreement

All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.

Essential Functions and Responsibilities: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

  • Notifies Manager of unusual occurrences, accidents, internal/external complaints and/or recommendations to improve the appearance of the casino
  • Makes recommendations for improvements, and completes written work reports as necessary.
  • Prepares Daily Duty Checklists and schedules for the shift.
  • Works with cleaning agents, floor and carpet care chemicals
  • Strips and refinishes hard floor surfaces as needed using floor maintenance equipment
  • Scrubs hard floor areas using automatic floor scrubbing equipment and/or standard floor care equipment
  • Polish/burnish floors as needed using high-speed floor buffers (floor machines of 1000 rpms or higher).
  • Vacuums carpeted areas and clean carpets using various carpet cleaning/extraction machines
  • Cleans glass/mirror surfaces using high reach window-cleaning equipment
  • Cleans high reach areas such as ceiling vents, light fixtures, televisions, etc.
  • Scrubs restroom floors and walls using specific floor and wall scrubbing equipment
  • Cleans exterior concrete areas with high power washer or floor scrubbing equipment
  • Responsible for the training of new personnel. 
  • Ensures that new personnel are familiar with Job Descriptions, SOP’s, Commission Regulations, Safety Procedures and complete familiarity with the facility.
  • Maintains trash compactor area by power washing concrete area and maintaining area free of materials that create an unsightly and unhealthy environment
  • Monitors performance of subordinate staff to make sure all duties are being performed. 
  • May be assigned to drive company vehicle on public roads, to and from Isleta Pueblo properties, and/or other destinations, during shift
  • May also be asked to perform other duties as assigned by Manager.
  • Occasionally performs other duties as assigned.

Accountability and Supervision:

  • Responsibilities include: interviewing and hiring; planning, assigning and directing work; addressing complaints and resolving problems; providing feedback to management as to operating policies and procedures, and suggestions on how to make the Custodial Department run more efficiently and cost-effectively.

Education and Experience:

  • High School Diploma or General Education Degree (GED) equivalent required. 
  • Minimum of two (2) years’ experience in a supervisory level capacity supervising 10 or more employees preferred.  Other experience/knowledge may be considered.

Special Requirements, Licenses, and Certification

  • Must be able to acquire and maintain Gaming License issued through POIGRA.
  • Must be able to successfully pass a pre-employment drug test and background investigation.
  • Must be flexible with work schedule. Must be willing to work any days/hours as needed or required to meet business needs.
  • Must maintain all Isleta Resort and Casino-wide educational and certification requirements.
  • Must have a valid NM driver’s license; should not have had a driver’s license revoked or suspended in the last 3 years prior to the date of the Employment Application, acceptability will be determined by Risk Management.  Driving records will be checked.

Knowledge, Skills, and Abilities

  • Ability to read, understand and follow instructions
  • Ability to work unsupervised
  • Ability to understand and follow safety procedures
  • Ability to safely use cleaning equipment and supplies
  • Ability to read, understand, follow, and adhere to label precautions on cleaning solutions and containers
  • Ability to operate pressure washer, floor/auto scrubber, floor buffer, chariot vacuum
  • Ability to understand verbal and written communications
  • Ability to interact in a pleasant, cooperative fashion with all customers, employees, and co-workers while cleaning assigned areas
  • Ability to operate motorized vehicles
  • Must be able to read and understand “Instructions for Use” on products labels for the safe and effective use of equipment and/or cleaning products.
  • Must have a strong work ethic with strong attention to detail.
  • Must have Knowledge of MSDS requirements

Physical Demands and Work Environment

  • Position requires exposure to unusual elements, such as dirt, dust, fumes, smoke, unpleasant odors and/or loud noises.
  • Possible exposure to blood and/or other potentially infectious materials
  • Possible exposure to hazards or physical risks, which may require following basic safety precautions and use of personal protective equipment
  • Must be able to push and/or pull objects or equipment that may weigh up to 50 pounds
  • Must be able to bend and/or stoop
  • Must be able to climb ladders
  • Must be able to lift, move and place 50 pounds with assistance
  • Must be able to work with arms extended above head
  • Must be able to work at heights up to twenty-five feet
  • Must be able to operate Hi-Lift equipment


This job description is intended to provide an overview of the requirements of the position. It is not necessarily all-inclusive and the job may require other essential and/or non-essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the right to add, modify, or exclude any essential or non-essential requirement at any time with or without notice. Nothing in this job description, or by the completion of any requirement of the job by the employee, is intended to create a contract of employment of any type.

Native American Preference Policy

Isleta Resort and Casino will at all times and for the positions give hiring, transfers, and promotional preferences to qualified Native American applicants in the following order: 1. Enrolled Pueblo of Isleta Tribal Member; 2. Enrolled pueblo of Isleta Descendants; and 3. Registered Native American from a federally recognized tribe.

Posted February 7, 2024

Isleta Resort & Casino

Isleta Resort and Casino is located 7 minutes from Albuquerque International Airport and is minutes way from the Historic Old Town and Downtown Albuquerque, NM.

Our casino features more than 1,700 of the latest exciting reel and slot machines, 24table games, including Blackjack, Roulette, Pai Gow Baccarat, High Card Flush, Head’s Up Hold ‘Em, with designated smoking and non-smoking gaming areas, a dedicated High Limit Room and a Poker Room. The Sports Book provides automated wagering Kiosks, over 40 HD TV’s, a full service bar and food service from Panda Express and Chile Ristra. We also host the largest Bingo Showroom in New Mexico with multiple progressives. 

We offer 201 spacious deluxe hotel guest rooms and suites, with magnificent views overlooking the Rio Grande Bosque, including breathtaking sunrises and vibrant sunsets. There are over seven (9) food and beverage outlets offering gourmet to casual cuisine, live entertainment and exotic cocktails.

The Jar Spa offers access to a co-ed hot tub featuring a cascading waterfall. Guests enjoy a selection of cuisine and cocktails delivered by room service as they lounge by the pool in private cabanas and a heated Jacuzzi. They also have complimentary access to our fitness center.

Our showroom seats 2,200 guests and with permanent, stadium style seating, and we offer over 100,000 sq. ft. of indoor/outdoor meeting and event space to accommodate any professional or private special occasion.

Isleta Golf Club, our 27-hole Championship golf course, is nestled at the edge of the spectacular Rio Grande Bosque,  is one of the Southwest’s premiere golf destinations.

The Fun Connection features 24 modern bowling lanes with automatic scoring Cosmic, league and open bowling lanes, 12 projection screen televisions, Brunswick billiard tables, as well as the latest in arcade and prize games and a Snack bar.

Guests can camp in our spacious RV park while at Isleta Resort & Casino with full hookups and utilities, and all of the modern conveniences, such as showers and laundry facilities, the Bait and tackle convenience store, walking paths and playground, two lakes for fishing, and a covered Event Space Pavilion.

Also, located just minutes south of Isleta Resort & Casino is the Palace West Casino, featuring a 100% smoke free casino with over 250 slot and video game machines.

Isleta Resort & Casino Where Your CAREER Begins!

  • Comprehensive benefit package & Matching 401K program
  • Employee assistance program
  • Excellent Paid Time Off (PTO) program to include paid time for your BIRTHDAY!
  • Employee recognition events and incentives
  • FREE hot meal during shifts
  • Leadership and development training programs & Mentorship program
  • Community and volunteerism programs
  • Employee referral incentives, employee discount programs AND MUCH MORE!!!

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