Photo of Southland Casino Hotel, West Memphis, AR

Slots Shift Assistant Manager

Southland Casino Hotel

1550 N. Ingram Blvd.
West Memphis, AR 72301

Casino & Hotel
Managed By Delaware North
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Full-Time

The Opportunity 

Delaware North Gaming is hiring a Slot Shift Assistant Manager to join our team at Southland Casino in West Memphis, Arkansas. As a Slot Shift Assistant Manager, you will be responsible for providing excellent guest service, evaluating the casino floor, and managing assigned floor supervisors, attendants, and technician associates.

Pay

Minimum – Anticipated Maximum Base Salary: $56900 - $76800 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

Benefits 

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 

  • Medical, dental, and vision insurance
  • 401(k) with up to 4% company match 
  • Annual performance bonus based on level, as well as individual, company, and location performance
  • Paid vacation days and holidays
  • Paid parental bonding leave
  • Tuition and/or professional certification reimbursement
  • Generous friends-and-family discounts at many of our hotels and resorts

Responsibilities 

  • Assist in the hiring process.
  • Manage operational needs of the slot department.
  • Deliver excellent guest service.
  • Manage large guest wins.
  • Identify and resolve guest disputes or problems promptly.
  • Manage competing demands; change approach or method to best fit the situation.
  • Evaluate the gaming floor and communicate changes or needs to the slot manager.
  • Inspire and motivate team members to perform well while building group morale.
  • Create team members schedules and ensure staffing levels are maintained.
  • Manage team members break and lunch schedules.
  • Update end-of-shift reports.
  • Other Duties as assigned.

Qualifications 

  • At least three years of experience working in slot operations.
  • Knowledgeable of gaming floor operations, machine denomination, machine pay tables, and related machine types.
  • Ability to effectively present information and respond to questions from guests and associates.
  • Computer, math, reading comprehension, and writing skills.
  • Ability to read, analyze, and interpret general business documents, technical procedures, or governmental regulations.
  • Ability to follow policies and procedures and complete administrative tasks correctly and on time.
  • Able to deal with frequent change, delays, or unexpected events.
  • The ability to obtain an Arkansas Gaming License.
  • Must be able to work nights, weekends, and holidays. 

Physical Requirements 

  • Ability to walk and stand during the entire length of shift.
  • Ability to lift up to 25 pounds as needed. 

Who We Are 

Southland Casino Hotel, owned and operated by Delaware North, features more than 2200 slot machines, live blackjack, craps, and roulette tables, simulcast wagering, and sportsbook. Our new hotel features 300 luxurious rooms and suites. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Posted April 5, 2024

Southland Casino Hotel

Southland Casino Hotel, located in West Memphis, Arkansas, features a 113,000-square-foot gaming floor with 2,400 slot machines, 50 live table games, a high-limit room, sports-betting, as well as a full range of dining options, and hotel rooms.

The new 300-room, 20-story hotel offers12 penthouse suites, and covered parking garage with over 1,400 spaces. Guests can dine in a variety of bars and restaurants, which include The Kitchens – a unique buffet experience, Ignite Steakhouse, The Fry House, The Grind, Seasons Cafe and the Sports Bar & Grill and enjoy cocktails at theChairman’s Bar, Charred Oak Bourbon Bar and the Ignite Steakhouse Bar.

As a Southland Casino team member, you will enjoy a menu of benefits and training programs enabling you to grow personally and professionally by learning from the best-in-class hospitality industry mentors. 

You will create unique connections with your teammates who come from diverse cultures and backgrounds to provide unforgettable moments for guests.

Southland has long been a pivotal fixture of the West Memphis community, strongly supporting the community with jobs, business stability, and economic contributions. It has consistently won awards for its outstanding community service, including millions of dollars donated to neighborhood charities and educational institutions. Southland is owned and operated by Delaware Northa global leader in hospitality and entertainment and one of the most innovative gaming operators in the country, creating regional casino destinations with video gaming machines, table games, poker rooms, racing simulcast centers, restaurants, lounges, nightclubs, sports bars, event centers, retail shops and hotels.