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Commercial Manager

New York Hilton Midtown

1335 Avenue of the Americas
New York, NY 10019

1,854 Room Hotel
Managed By Hilton
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Full-Time

Description

The New York Hilton Midtown is hiring a Commercial Enterprise Manager. Join our Team in the heart of Midtown Manhattan!  The Commercial Enterprise Manager will be responsible for administrative and executive functions of the operating departments and Executive Team.  This person will be highly organized with excellent communication skills and experience in supporting a Hotel General Manager.  The ideal candidate must have keen attention to detail and the ability to handle multiple tasks in a fast-paced environment.  Experience in hotel sales and/or catering would be a great asset.  One year minimum of mid to large-scale hotel operation experience is necessary.  This is a great opportunity for someone wishing to springboard their career in Hotel Sales and Catering.

What will I be doing?

You will be responsible for performing the following tasks to the highest standards:

  • Assist in answering telephone calls; announcing and transferring calls to appropriate individuals or taking a clear, correct message.  Distribute messages to appropriate individuals.
  • Process booking information in Delphi FDC including logging activities, leads, merging of contracts, addendums, turnovers, proposals, space blocking, and ad hoc reporting.
  • Oversee and process typing, filing, computer records, mailing, faxing, FDC logging (activities, leads, reports), printing, and scanning.
  • Maintain office supplies and literature inventory to fulfill office needs.
  • Assist the HOTEL with special projects, which may include projects, travel arrangements, Expense Reports, and Client Events. 
  • Facilitate site inspections, handle direct customer inquiries, and show meeting space and guestrooms.
  • Ensure accurate contracts and turnovers are issued to clients and internal departments
  • Alert appropriate Sales Manager or Director of Sales and Marketing of space changes in Delphi. 
  • Responsible for Delphi Sales and Catering software system, Contracts, and addendums.
  • Analyze incoming booking opportunities; advise sales staff as to the ability to accommodate client demands including the fit of available space, guest rooms, and materials such as booths
  • Assist Sales staff in promoting the hotel, developing leads, and securing bookings.
  • Read and route all incoming mail; provide appropriate files to correspondence to be answered by the Sales Managers or Director of Sales.
  • Retain confidentiality of information disseminated to the Executive Committee and Corporate Office and other parties.

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline
  • In addition, we look for the demonstration of the following key attributes:
  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What are the benefits of working for Hilton?*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

  • Go Hilton travel program: 100 nights of discounted travel
  • Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
  • Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents 
  • Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
  • Flexible shifts and days off
  • Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare
  • Mental health resources including free counseling through our Employee Assistance Program
  • Best-in-Class Paid Time Off (PTO)
  • 401K plan and company match to help save for your retirement

**Available benefits may vary depending upon property-specific terms and conditions of employment

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Wage Rate: $33.65 per hour

Posted March 27, 2024

New York Hilton Midtown

New York Hilton Midtown

We’re opposite the Museum of Modern Art, surrounded by subway and bus lines. Rockefeller Center and Radio City Music Hall are two blocks away and we’re a short walk from Central Park. Grand Central Station, Broadway, and Times Square are within a mile. Enjoy sweeping city views, seasonal dishes from our restaurant, and the fitness center.