Photo of Marriott Fort Lauderdale Airport, Dania, FL

PBX / At Your Service Agent

Marriott Fort Lauderdale Airport

166 N Compass Way
Dania, FL 33004

196 Room Hotel
Managed By Economos Properties

Full-Time

GENERAL JOB DESCRIPTION:

Serve as the main point of contact for all guest requests and needs, including answering calls, dispatching requests and following up to ensure guest satisfaction with result.

JOB REQUIREMENTS:
Ability to communicate effectively with guests and co-workers

Upward reaching

JOB FUNCTIONS:

· Attend to each call in a courteous and efficient manner, using correct telephone etiquette.

· Dispatch appropriate personnel to satisfy guest requests and resolve guest issues.

· Maintain a daily log of all calls. Information should include:

a. Guest name, room number and folio number

b. Service request or issue

c. Time of call

d. Agent name

e. Action taken/resolution

f. Follow up information, including final status

· Maintain and be familiar with a directory of information that contains, but is not limited to, the following, so guest requests and questions can be answered:

· Assist in maintenance of bulletin board, or other visual representation, to note any outstanding issues, supply shortages, etc.

· Operate and/or explain TDD operation for guests.

This private employer offers a Competitive Compensation, Benefits Package and Opportunity for Career Growth.

Benefits include:

•Healthcare Insurance (Medical, Dental & Vision)

•401(k) Plan

•STD & LTD

•Life Insurance

•Wellness Program

•Vacation/Paid Time Off

•Tuition Assistance

•Discounted Hotel Room Rates (Marriott & Hilton)

•Community Service Program

Posted March 29, 2024

Marriott Fort Lauderdale Airport

Founded in 1969 and currently located in Boca Raton, Florida. Economos Properties owns, operates and develops hotels in markets that can be difficult to enter. For over 50 years Economos Properties have been committed to making each guest a repeat patron. We have developed projects in excess of $800 million, including 25 hotels, 20 restaurants and multiple condominium, office, retail and apartment projects.

The newly opened Marriott Ft. Lauderdale Airport at Dania Pointe features a 14 storys – 196 room hotel built above 25,000 square feet of retail space with 10,000 sq. feet of flexible meeting space, infinity pool, spa, and gym. The hotel takes guests into a journey of elegance where one can discover the comforts of thoughtfully designed open spaces, breathtaking views and stylish accommodations. Guests can enjoy any number of our exquisite garnished dishes with a touch of a lively beverage and a stress free ambiance to accentuate leisure or business travel experience.