Photo of Emerald Queen Hotel & Casinos, Fife, WA

Casino Player Development Director

Emerald Queen Hotel & Casinos

5700 Pacific Highway E
Fife, WA 98424

Casino & Hotel

100% Paid Medical, Dental, Vision Benefits, 6% 401(k) Match, Employee Meals

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Join Our Team! Lead and build our new Player Development Program! You'll work to attract and retain our best clientele.

Full-Time

Description

The Player Development Director will spearhead our efforts to engage and retain players through strategic promotional events and activities. This role is pivotal in driving outreach initiatives aimed at maximizing guest satisfaction and revenue generation.

Minimum Qualifications:

REQUIRED 

  • High School Diploma or GED equivalent
  • Bachelor’s degree in Marketing, Hospitality, or a related field
  • Ten years of gaming experience
  • Ten years of supervisory experience
  • Five years of guest service experience

PREFERRED 

  • Experience working with tribal entities
  • Five years of progressive leadership experience
  • Marketing or sales experience

Additional education/experience may substitute for the minimum requirements of the position.

Essential Functions:

  • Plans, implements, and oversees the departments operational activities.
  • Provides direction, guidance, and development to all player development staff.
  • Develops, implements, and manages the department’s annual budget.
  • Demonstrates positive action, behavior, attendance, work ethic, and guest service for all members of their department.
  • Establishes and maintains metrics to ensure revenue goals are on target providing recommendations to leadership that will maximize efficiency and increase guest satisfaction.
  • Utilizes player tracking tools to analyze profitability and evaluate reinvestment considerations.
  • Communicates guest suggestions, issues, and concerns to leadership as necessary.
  • Provides personalized service related to player preferences ensuring players are recognized and acknowledged appropriately.
  • Coordinates and hosts a variety of promotional activities and events, providing regular updates on all outreach projects and events.
  • Establishes and ensures compliance with comp guidelines.
  • Creates pro and post forma’s for all events.
  • Ensures all events have the appropriate coverage and approvals.
  • Establishes and maintains strong professional relationships with the appropriate players that build customer loyalty by utilizing all approved communication forms.
  • Resolves and remedies any escalated customer challenges or complaints ensuring superior guest service.
  • Generates leads by networking effectively to build relationships.
  • Ensures compliance with policies, procedures, and internal controls including Federal anti-money laundering regulations.
  • Coordinates with Human Resources to create and update positions within the department.
  • Protect the confidentiality of any and all Casino business information.
  • Performs other job duties as assigned.

Knowledge, Skills, and Abilities:

  • Excellent communication skills
  • Strong leadership abilities with personal integrity
  • Budget development and management expertise
  • Proficiency in MS Office and applicable software
  • In-depth knowledge of tribal/state compact regulations and applicable federal laws
  • Exceptional organizational and problem-solving skills
  • Ability to build and lead effective teams
  • Creative thinking and networking/public relations skills
  • Adherence to ethical standards and internal controls

Must be able to pass an illegal drug screen and obtain a Class IIIA license as required by the Puyallup Tribal Gaming Regulatory Office and the Washington State Gaming Commission. The Emerald Queen is and Equal Opportunity Employer. Indian Preference in hiring shall apply according to the policies adopted by Puyallup Tribe’s Emerald Queen Casino.

Posted April 2, 2024

Emerald Queen Hotel & Casinos

Click here to hear what our employees think about working with us!

The Emerald Queen Hotel & Casinos are located between Seattle and Olympia, Washington, right off I-5. The Casinos in Tacoma and Fife are owned by the Puyallup Tribe, who are known for "generous and welcoming behavior to all people.” They value their members and employees, to whom they attribute their continued success.

The Emerald Queen Hotel & Casino (Fife) is a popular local spot as well as a favorite concert and entertainment destination in the Pacific Northwest region. Amenities at EQC Fife include over 2,300 slots, 103 hotel rooms, and a voluminous 25,000 square foot multi-purpose event space and ballroom.

5700 Pacific Highway E
Fife, WA 98424
Telephone: (253) 594-7777

The Emerald Queen Hotel & Casino (Tacoma) is the location of the second EQC property - a $400 million project that opened in June 2020. Our brand-new facility boasts a Vegas-style gaming floor complete with over 2,100 slots, more than 60 table games, 155 hotel rooms and suites, six dining venues, and a 250-seat sports bar.

2920 E R Street
Tacoma, WA 98404
Local: 253-594-7777
Toll Free: 888-831-7655

EQC Tacoma features traditional and contemporary Coast Salish artwork and architectural elements designed by Puyallup tribal members. Keeping the environment in mind, building elements using recycled materials and architecture designed to meet or beat the State’s energy code requirements were thoughtfully executed during construction.

EQC Tacoma is also the home of the Emerald Queen Event Center, a state-of-the-art indoor event space with stadium seating capacity for 1800+ concert-goers.

Hotel and Casino
Whether our guests are looking for an escape from the “every day” or a fun-filled adventure, the Emerald Queen Hotel & Casino is the perfect destination where guests can indulge with exceptional hospitality, divine dining and countless entertainment options.

Our exceptional guest rooms are adorned with an inviting balance of classic and contemporary furnishings and high speed internet connections, 27” televisions with cable and movie channels. We offer spacious suites complete with luxuriously comfortable beds, sleeper sofas and separate gathering areas.

Dining
The food and beverage venues at both of the Emerald Queen Hotel & Casino locations are exquisite. 

The Emerald Queen Hotel & Casino in Tacoma features the International Restaurant, International Surf & Turf Buffet, Asian Garden Café and Palace Deli. The International Restaurant is located upstairs in the center of the casino. The menu at the International Restaurant features selections ranging from Gourmet Chinese, American and Continental cuisine. Dishes such as Pacific Northwest Wild Salmon and Porterhouse Steak and Lobster Tail are prepared to perfection.

At the Emerald Queen Hotel & Casino in Fife guests can enjoy divine dining and a panoramic view of Mount Rainier at the award-winning Tatoosh Grill, offering the world’s finest natural Angus beef, wild seafood, and authentic Chinese fare. The Paradise Deli serves favorites like pizza, sub sandwiches, coffee, and fresh baked goods, made with love daily right in our own bakery.

EQC Careers
Our mission is to identify outstanding employees whom we recognize & reward with exceptional benefits and training & development programs to promote advancement in our gaming/hospitality properties.

We want to place the right person in the right position to create positive guest experiences in a way that beautiful casino design and flashing game lights cannot. In short, we're looking for team members who are genuinely interested in creating a fantastic guest experience at the Emerald Queen Hotel & Casinos. If you are that person, we want you on our team! 

Click here to hear what our employees say about working with us!

Working Full-Time with the Emerald Queen Hotel & Casinos, you not only receive 100% paid medical,but many other benefits and perks as well.
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All Full-Time Employees receive:
• 100% paid Medical, Dental, Vision
• $10,000 Life Insurance Policy
• 401(k) Retirement options after 90 days of employment with up to 6% company match
• 18 paid flex days per year (maximum accrual of 31 days per year after 12 years)
• Employee Assistance Program
• Supplemental Insurance option through voluntary payroll deduction

Extra Board/On-Call
All Extra Board/On-Call employees receive:
• 401(k) Retirement options after 90 days of employment with up to 6% company match
• Employee Assistance Program
• Supplemental Insurance option through voluntary payroll deduction

All Employees
In addition to benefits listed above, all employees receive free meals in our employee dining rooms, free parking, 20% employee meal discounts in all casino restaurants, a great employee recognition program, and much more!