Photo of Yaamava’ Resort & Casino at San Manuel, Highland, CA

Manager, Promotions and Special Events

Yaamava’ Resort & Casino at San Manuel

777 San Manuel Boulevard
Highland, CA 92346

Casino & Hotel


The Promotions and Special Events Manager is an integral part of the Promotions/Special Events department and will oversee all Casino Promotions and Special Events to include on-site and off-site events. The Promotions/Special Events Manager’s reports directly to the Director of Promotions and Special Events, and the range of responsibilities will include creation, preparation, operations and analysis of all promotions and special events. The Promotions and Special Events Manager will be responsible for the management of the in-house Promotions staff as well as contracted staff.

Essential Duties & Responsibilities

1. Oversees the development, planning and operations of promotions and special events to ensure proper execution. Prepares Policies and Procedures for all promotions and special events adhering to the regulatory compliance of SMC.

2. Supports the strategic direction of the Promotions/Special Events department, including operating procedures, structure and efficiency in order to provide maximum value to SMC.

3. Collaborates with the Marketing Department to ensure all promotions are properly advertised; advertising support may include posters, banners, signage, flyer, direct mail and other collateral for promotions.

4. Collaborates with the Player Development Director(s) to create and execute special events for VIP patrons. Collaborate with the Guests Services department on all promotions, events and continuity programming to fully inform and engage team on execution of programs

5. Creates Slot and Table tournaments in collaboration with the Slot and Table Departments and Player Development.

6. Creates the strategy for off-site promotions and events and executes them with our sponsorships and community.

7. Responsible for the management of Promotions staff and any additional contracted staff in-house or off property to include hiring, training and all related functions.

8. Provides pre and post-forma Return on Investment (ROI) analysis of all promotions and special events.

9. Creates and distributes to all required support and impacted departments information, procedures and rules regarding promotional needs for on and off-site promotions. Prepares and conducts formal presentations to appropriate teams. Assists with obtaining and training necessary staff for events and promotions.

10. Perform other duties as assigned to support the efficient operation of the department.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.   Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


  • Bachelor’s Degree in Marketing, Business Administration or a related field is required.
  • Must possess a minimum of three (3) years of experience in casino promotions, special events or a similar field; this includes planning and coordinating promotions and special events.
  • Must possess strong leadership and team building skills.
  • Intermediate level of proficiency using Microsoft Word, Excel, PowerPoint and Outlook is required.
  • Experience with promotional kiosk technology preferred.
  • Working knowledge in preparing budgets and monitoring expenses is required.
  • Must possess excellent interpersonal skills to deal effectively with all business contacts.
  • Analytical in his or her approach to problem solving with an emphasis on managing within a team environment, focusing on results.
  • Must be comfortable preparing and conducting formal presentations to executives/ stakeholders/ team members.
  • Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.


  • At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.
  • A qualified candidate/employee must have a valid driver’s license with an acceptable driving record as determined by the company’s insurance carrier.

San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

Posted May 25, 2024

Yaamava’ Resort & Casino at San Manuel

Yaamava’ Resort & Casino at San Manuel is located just 60 minutes from downtown Los Angeles in the city of Highland, CA. It is one of the largest casinos on the West Coast, with 7,000 slot machines, 150 table games, and five high-limit rooms. We are one of the top 10 largest casino resorts in the US.

Guests enjoy sweeping views of the San Bernardino Mountains, live entertainment, and a full array of dining options, which include The Pines Modern Steakhouse, Hong Bao Kitchen, Serrano Vista Cafe, Rock & Brews, Chingon Kitchen, Big Mo’ Cafe, and 11 bars and lounges.

The Serrano Spa earned a Forbes Travel Guide Five-Star award, and The Pines Modern Steakhouse and Yaamava’ Resorteach earned a Forbes Travel Guide Four-Star award, with all three being the first in the Inland Empire to receive such designation. Yaamava' Resort and Casino at San Manuel also received two 2023 AAA Four Diamonds ratings for the new hotel and The Pines Modern Steakhouse.

The hotel is a 17-story tower with 432 guest rooms. Guests relax in an elevated pool with a bar and private cabanas, the lavish full-service Serrano spa and salon, a health and fitness center, a full array of dining options, multiple bars and lounges, and luxe retail shops.

Indian gaming in California is an exciting, thriving industry. Whether working on the casino floor or providing support to gaming operations as a “behind the scenes” employee, you can contribute to a dynamic and challenging business and have opportunities to learn and grow with the gaming industry.

At San Manuel, our team members define us. Working at San Manuel is more than just a job. It is a career that will help you grow into the successful professional you want to be.

Click here to see why you’ll want to work on our Team

Our benefits focus on five key areas of wellness - financial, emotional, physical, social, and occupational - because we know it takes more than a salary to thrive. The benefits under each category include everything from retirement, insurance and dental benefits to emotional wellness programs, home repair services, and much more. 

Our employees have the option to select the benefits that best support their lives and their wellness.