Photo of The Hay-Adams, Washington, DC

Room Service Coordinator (In Room Dining Cashier)

The Hay-Adams

800 16th Street, N.W.
Washington, DC 20006

145 Room Hotel
Managed By B.F. Saul Company Hospitality Group


Position Scope
Provide excellent guest service according to the Room Service standards.  Take food and beverage orders for private dining by following established practices and using up-selling techniques.  Ring orders accurately in Micros, take payments and pay gratuities. Maintain a high standard of sanitation and cleanliness.
Essential Duties and Responsibilities
The Hay Adams Handbook, the Departmental Standard Operating Manual and our policies and procedures are part of this Job Description.
Accurately take orders directly or via phone from patrons requesting “private dining” by following the established standards.  Follow prescribed phone courtesy standards and actively sell food and beverage.  Use up-selling techniques.
Offer information on all menu items, beverage items.  Make knowledgeable, informed and articulate recommendations and suggestions regarding all menu items.  Provide guest with approximate time frame for preparation/delivery and answer and other general guest questions.
Input orders into the Micros system and issue a guest check for each order.  Coordinate preparation and delivery of all orders.
Monitor timely delivery of Room Service orders.
Coordinate efforts of Room Service including tray/table pickups from guest room and floors and tray/table set ups. Provide general supervision and coordination of Room Service Servers.
Support Room Service as assigned. Maintains work area clean and free of clutter.
Initiate processing of amenity requests, including ordering of necessary items from kitchen, verifying guest room arrangement, guest arrival times and gathering items from inventory to prepare amenity delivery.
Accurately calculate, monitor and pay gratuities to food and beverage employees.  Conduct shift end reports and forward them to the accounting department.
Responsible for issued banks, payments, change and accuracy of closed checks.
Report any damage or worn items in room service department to manager.
This position requires excellent guest service skills and an understanding that customer care has the highest priority.
Performs any other reasonable duties as required and directed.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Education and/or Experience
High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience.
Language Skills
Must have good working knowledge of the English language - ability to read and comprehend instructions, short correspondence, and memos. Ability to write simple correspondence and effectively present information in one-on-one and small group situations to guest and other employees of the organization.
Mathematical Skills
Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurements, volume and distance.
Reasoning Ability
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Physical Ability
The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Posted June 3, 2024

The Hay-Adams

A Luxury Downtown Washington, D.C. Hotel

Experience The Historic Hay-Adams

Steeped in rich history and surrounded by the most iconic institutions of our nation, The Hay-Adams, recently named the #1 Hotel in Washington DC, is the hotel of choice for discerning guests. Enveloped by views of the White House, St. John’s Church, and the scenic Lafayette Park, the 5-star accommodations at The Hay-Adams are the embodiment of refined residence. Marked by Washington, DC’s most accommodating amenities and dedicated services, The Hay-Adams is the boutique hotel of choice for the modern luxury traveler.

Featuring the region’s most coveted fine dining destinations, timeless, full-service event and wedding spaces, and the inviting Author Series, The Hay-Adams offers an exceptional guest experience that goes beyond a good night’s sleep.

Welcome to The Hay-Adams—where nothing is overlooked but the White House.