Photo of Wyndham Fort Smith City Center, Fort Smith, AR

General Manager

Wyndham Fort Smith City Center

700 Rogers Ave
Fort Smith, AR 72901

255 Room Hotel
Managed By Tandem Hospitality Group
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Full-Time
JOB DESCRIPTION The General Manager is responsible for the successful operation and administration of all hotel departments, including: Front Office, Housekeeping, Food and Beverage, Banquets, Sales & Marketing, and Engineering. The General Manager is responsible for the overall guest experience and financial accuracy of the Hotel to include supervision, training, coaching, motivation, and policy implementation. The General Manager must ensure an awareness of all departments throughout the Hotel; ensuring a consistent focus on providing an exceptional experience to every guest while maximizing department profitability at the same time. JOB RESPONSIBILITIES Work collaboratively with managers and supervisors to meet or exceed the hotel’s financial budget and guest service goals Work closely with managers and supervisors to develop them both personally and professionally Establish consistent operating procedures and ensure they are followed Motivate the hotel staff to maintain a productive, positive and safe work environment. Ensure that all employees consistently comply with all Fire Department Safety codes and OSHA guidelines Responsible for the appropriate scheduling of hotel staff to ensure guest needs while ensuring labor budgets are withheld Responsible for all property based Human Resources and accounting functions, including monthly forecasting and reporting, cash flow and annual budget writing Assist in the development of the annual marketing plan & budget by developing strategies to increase occupancy and revenue Participate in weekly revenue management and sales strategies calls Ensure the operations staff, supervisors and management are properly trained to standards and able to carry out the operations of each function of their department Conduct daily stand-up meetings with management/staff to ensure employees are informed Ensure that cleanliness and condition of each area meets designated hotel standards and the appropriate inspections are carried out on a consistent basis Ensure that an accurate inventory is completed for housekeeping and front office amenities and supplies, standard guest room items, linen, food and beverage items, etc Work with engineering to ensure that all equipment within the guest rooms and all operational departments within the hotel are functioning properly and are part of an effective preventative maintenance program Keep abreast of the competition, local events, and hospitality trends Maintain a flexible schedule that can work any shift and assist with staff coverage in the instance of call-offs Review status of assignments and any follow-up action with manager and/or on-coming shift supervisor JOB QUALIFICATIONS College degree and five years of related experience in hotel operations Strong verbal and written communication skills Significant attention to detail Complete understanding of profitability and budget goals Computer skills required – experience with Hotel information systems required
Posted July 20, 2024

Wyndham Fort Smith City Center

Delight in Downtown Fort Smith

Pet-friendly hotel in the heart of the entertainment district

You’ll be steps from the city’s best bars, music venues, and restaurants with a stay at Wyndham Fort Smith City Center, conveniently attached to the Fort Smith Convention Center and ArcBest Corporation Performing Arts Center. Easily visit landmarks like the Fort Smith National Historic Site and Chaffee Barbershop Museum, tour the University of Arkansas – Fort Smith® campus, or peruse the Fort Smith Farmer’s Market for local treats. Our contemporary, non-smoking hotel will help you recharge with fantastic amenities like a heated indoor pool, sundeck, and fitness center. Grab a bite at our on-site restaurant, 1817 Grille, or a cocktail at our bar, Tap Rom, before retiring to one of our 255 well-appointed guest rooms and suites, featuring great views of the Arkansas River or city skyline. Stay connected with free WiFi and a business center, take advantage of free parking for vehicles of all sizes, and bring along your pet for an extra fee. We offer 15,880 square feet of column-free event space, ideal for a business gathering, wedding, or celebration of any kind.